digs wrote:I am a Premier member and for once tried the International package in Dec.'09 and had to feed the CC info. to process. I was later surprised to find an unauthorized charge from Ooma for $4.18. Despite calling and writing an email, there was no acknowledgment or explanation and I had to eventually dispute the charge with my CC company for a refund. Today, again I find an unauthorized charge of $5.89 and called Ooma's customer support line and was just put on hold for ever. I had to thus again call my CC company disputing this charge. I hope to get some inputs from Ooma rep. here as I consider to file complain with BBB on Ooma's recurring unauthorized charges. As suggested in another thread, I will call Ooma CS again in an attempt to remove my CC info. for good. Wonder, how successful that would be, at least I am satisfied to be a member of Pre-Paid Legal firm to consider filing a legal case, if need be.
You might want to read my reply to your post in the other thread that you posted just 4 minutes before posting here. I am sure you just forgot that it is not well thought of to post duplicate issues in multiple threads. I think you will have a satisfying response if you do what I suggested in that thread. But since I already posted it there, I'm not going to do so here again. Maybe I should just post this:
Please Don't Double Post!And since you have a prepaid legal service, you are welcome to sue me for being terse.