Need extra help installing your Ooma Hub or Telo system? Let us know.
#42275 by almostthere
Sun Jan 17, 2010 8:33 am
After installing Ooma using a wireless broadband internet connection I had telephone service several days. Last weekend I upgraded the PC to Windows 7. It was a "clean install" so all programs and settings were deleted. Every thing was good until I shut down for the night. Next morning I had no telephone, no internet. Bypassing the Telo I was back on the internet.

My setup is - modem, D-Link router, Telo. PC is connected to router.

I have never been able to access the Ooma setup page.

The Telo cycles through all the lights, flashes red for a short time, becomes solid red, turns off briefly, then begins cycling again.

Any suggestions?
#42281 by murphy
Sun Jan 17, 2010 10:27 am
You must connect the pc to the home port of the Telo to access the setup page.
You also can't be using opendns for your dns server.
If you are, connect to http://172.27.35.1 to reach setup.
Once you are ther go to the network page and click the radio button that says to use the built-in MAC address.
Click update.
Power cycle everything.
#42289 by Potts
Sun Jan 17, 2010 11:26 am
I don't know if this is going to help you, I have a Linksys. This is what I did and it works great.

I ran a short Ethernet cable from modem. to the routers internet port, and hooked up the pc and ooma systems to the wan ports of the router. Although I cant access http://172.27.35.1 from the browser. I can access it using the routers software.
#42298 by Potts
Sun Jan 17, 2010 12:22 pm
Take some time and go to the D-link web site. Look up your router, and see what they have to offer.
#42299 by WayneDsr
Sun Jan 17, 2010 12:35 pm
Temporarily connect a pc or laptop to the HOME/NETWORK port of the Telo. Re start the pc/laptop so the Telo assigns an IP to the pc/laptop. Open up Internet Explorer or other browser. Type:
http://setup.ooma.com

The setup screen should come up in your browser.

This is how I access the setup page and I use open DNS.

Your pc should have nothing to do with the Telo not working if both the Telo and the PC are connected to ports on the router.

Wayne
#42312 by Potts
Sun Jan 17, 2010 2:33 pm
Check your network connection in win7 Click - Start - Control panel - Network and Sharing center. Under view your active networks. It should read your router, Mine reads Linksys under that it reads Home network. if not than create one.

If win7 does not see your router, use the cds that came with it.

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