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#41943 by spiffy
Thu Jan 14, 2010 6:35 pm

I just activated a Hub, but I kept getting an error page when I was trying to complete the purchase of the $39.99 number porting. I've emailed support several days ago, but they still have not replied. Does anyone know what's going on?

#42008 by bohnster
Fri Jan 15, 2010 10:23 am
Had the same issue after activating last night - the checkout process wouldn't take my credit cards. Spoke to a polite rep within 1 minute. The response was that the system hadn't updated enough of my info yet and that I had to manually add my billing info on the account. When that didn't work either, the rep forced it and I was able to checkout after another logout/login cycle.

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