Indeed when I try to ping that address, it times out. So I called Qwest, I got a customer service tech in the Philippines who is not on the Qwest network, and she couldn't ping that address either. I have a friend who gets a timeout also, he is on Comcast.
Can any of you ping that Ooma server and get a response? Would like to know what other ISP networks produce when one pings 220.127.116.11
Maybe this is a fools errand and that is not a pingable IP?
Have you connected to the setup page for your Telo?
You can connect to the Ooma setup page by opening your web browser to http://setup.ooma.com. Note that this page can only be accessed from a computer connected directly to the HOME NETWORK port of the Telo (HOME port on Ooma Hub).
If you're still unable to access the setup page from a computer connected directly to the correct port, you may need to configure your computer to get an IP address dynamically and not use a static IP address. You also may need to reboot your computer.
FOLLOWUP EDIT: I doubt that IP address is in any way relevant. A reverse DNS lookup on it returns "AC8FA80C.ipt.aol.com" ... meaning it's not an ooma server that lives there. Looks more like an ISP's DHCP node to me.
Number Port: ordered 12/14/09; completed 01/07/10.
Hardware: one Hub, one Scout, one Telo.
Service Level: Annual Premier.
I'm going to go down to bestbuy and get a dumb DSL modem, with no router and try the "other" configuration (DSL Line > Modem >Telo >Router).
I'm pretty confident that I have the telo in the router DMZ, but for some reason the Ooma server can't get back to the Telo. I'm getting desperate now.
OrgName: America Online
Address: 22000 AOL Way
NetRange: 18.104.22.168 - 22.214.171.124
NetType: Direct Allocation
Comment: ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
tracert also shows a firewall at AOL:
There appears to be a firewall at (hop 11 - unknown) that blocks ICMP (ping) packets.
There appears to be a firewall at (hop 11 - unknown) that blocks unwanted UDP packets.
There appears to be a firewall at 126.96.36.199 that blocks unwanted TCP packets.
Just seems strange that ooma would be using a server from AOL??
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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