Need extra help installing your Ooma Hub or Telo system? Let us know.
#39998 by schmitz33
Mon Jan 04, 2010 8:48 am
Hello everyone, It looks like I have almost all of my OOMA problems resolved expect one thing,

The Power Cord,

I sent an e-mail and recieved a reaplacement, but the replacement still falls out very easily. Any suggestions, now what should I do? Did they change the design on newer ones to improve this problem?
#39999 by murphy
Mon Jan 04, 2010 9:00 am
Some Telos have a loose circuit board. Try pulling lightly on the LAN cable as you insert the power plug.
If you are good with a sharp knife (I don't want to hear about any cut fingers), you could shave a little bit of the plastic that is preventing the plug from seating fully. I used shave on purpose, you shouldn't need to remove very much plastic.
#40000 by The Talker
Mon Jan 04, 2010 9:01 am
The post is a wee bit longer in the replacement power supply I received. It fits much better and stays in place like it should!

I was surprised how fast it arrived after I submitted my request for a new one.

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