What if the new power cord doesnt improve the situation?

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schmitz33
Posts: 7
Joined: Mon Nov 23, 2009 8:30 pm

What if the new power cord doesnt improve the situation?

Post by schmitz33 » Mon Jan 04, 2010 8:48 am

Hello everyone, It looks like I have almost all of my OOMA problems resolved expect one thing,

The Power Cord,

I sent an e-mail and recieved a reaplacement, but the replacement still falls out very easily. Any suggestions, now what should I do? Did they change the design on newer ones to improve this problem?

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: What if the new power cord doesnt improve the situation?

Post by murphy » Mon Jan 04, 2010 9:00 am

Some Telos have a loose circuit board. Try pulling lightly on the LAN cable as you insert the power plug.
If you are good with a sharp knife (I don't want to hear about any cut fingers), you could shave a little bit of the plastic that is preventing the plug from seating fully. I used shave on purpose, you shouldn't need to remove very much plastic.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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The Talker
Posts: 134
Joined: Thu Dec 17, 2009 7:28 pm
Location: Southern California

Re: What if the new power cord doesnt improve the situation?

Post by The Talker » Mon Jan 04, 2010 9:01 am

The post is a wee bit longer in the replacement power supply I received. It fits much better and stays in place like it should!

I was surprised how fast it arrived after I submitted my request for a new one.
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schmitz33
Posts: 7
Joined: Mon Nov 23, 2009 8:30 pm

Re: What if the new power cord doesnt improve the situation?

Post by schmitz33 » Mon Jan 04, 2010 10:03 am

I have no problem trying to shave a little bit off, but does anyone else think that for this kind of money, I shouldnt have to be doing this? Will shaving a little bit off void any type of return?

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