Home distribution won't ring on incoming call

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ckf5500
Posts: 2
Joined: Mon Dec 14, 2009 11:47 am

Home distribution won't ring on incoming call

Post by ckf5500 » Mon Dec 14, 2009 12:02 pm

I have plugged a POT to the "phone" jack on the back of the Telo. It makes outgoing calls just fine but it won't ring when an incoming call happens. The telo handset rings just fine on an incoming call but nothing from the POT phone. My intensions are to plug the entire home (wired) distribution into the Telo but I can't even get one handset to ring much less six. Any help would be greatly appreciated. Thank you.

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Home distribution won't ring on incoming call

Post by murphy » Mon Dec 14, 2009 12:18 pm

Did you disconnect the inside wiring from all external phone company connections?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

hpepper
Posts: 752
Joined: Mon Apr 27, 2009 10:29 am
Location: Columbus, Ohio

Re: Home distribution won't ring on incoming call

Post by hpepper » Mon Dec 14, 2009 1:26 pm

Also, are you sure the plain old telephone is working ringing? How about the ringer switch on the phone? Most phones have them. Next try calling your Ooma number with a cell phone, then pick up the POT when you hear the ringing on the cell and see if it answers.

ckf5500
Posts: 2
Joined: Mon Dec 14, 2009 11:47 am

Re: Home distribution won't ring on incoming call

Post by ckf5500 » Mon Dec 14, 2009 2:26 pm

The Telo was not connected to the house at the time I tested it. I just had the POT phone plugged directly into the Telo "phone" jack. I will make sure that I test the POT phone on the regular house system to make sure the ringer works. I don't have any reason to beleive it isn't working but I will check anyway. Do you have any other phones (POT) hooked up to your Telo system? And, do they ring when you have an incoming call?

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