My phone number got ported to someone else today

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realsol
Posts: 29
Joined: Tue Dec 02, 2008 10:32 pm

My phone number got ported to someone else today

Post by realsol » Tue Jan 13, 2009 9:30 pm

I have been trying to reach someone at Ooma to fix my porting. I received an email from Josh Harwood to confirm my porting, but when I call my phone number that was ported, I get another Ooma customer who told me he just setup his Ooma.

How can I get this fixed? I have sent emails to Josh with no response. I have left messages on Ooma's support center voice mail and messages here.

I run a home business and not only will I be missing calls tomorrow, but you will also have an upset 'new' Ooma customer getting my calls.

Please, someone contact me.

rbuck
Posts: 30
Joined: Mon Jan 05, 2009 5:43 pm

Re: My phone number got ported to someone else today

Post by rbuck » Wed Jan 14, 2009 12:37 pm

Hmm... limited staff, overwhelmed with business from higher than expected sales during the holidays = mistakes being made.

Ugly. I hope they can fix you up quickly. :( Sorry.

realsol
Posts: 29
Joined: Tue Dec 02, 2008 10:32 pm

Re: My phone number got ported to someone else today

Post by realsol » Wed Jan 14, 2009 3:38 pm

Yes, actually everything is fine now. Got a few calls from Bobby and others this morning and my line is mine again :)

I am still waiting for my Outgoing CallerID to correctly identify me, but I am sure that will be working soon. Hopefully, I didn't loose much business because of it. Or, maybe the guy that got my number by mistake got some...

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