No incoming calls after porting completed

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chi-dg
Posts: 2
Joined: Sat Jan 10, 2009 7:59 am

No incoming calls after porting completed

Post by chi-dg » Sat Jan 10, 2009 8:03 am

I got an email yesterday that porting was complete, but we cannot receive calls on the ported number any more. Callers get a message that the subscriber is not in service - any help is appreciated.

corbinzak
Posts: 39
Joined: Thu Jul 17, 2008 12:58 pm

Re: No incoming calls after porting completed

Post by corbinzak » Sat Jan 10, 2009 10:55 pm

This happened to me. Porting was completed and by late Monday I was able to receive calls. You may want to contact customer service on Monday due to the porting department only open Monday thru Friday.

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wase4711
Posts: 52
Joined: Tue Dec 30, 2008 2:12 pm

Re: No incoming calls after porting completed

Post by wase4711 » Sun Jan 11, 2009 12:59 pm

and, unplug your ooma boxes for at least 30 seconds, and plug them back in to see if that works..
"when in doubt, reboot"..
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chi-dg
Posts: 2
Joined: Sat Jan 10, 2009 7:59 am

Re: No incoming calls after porting completed

Post by chi-dg » Sun Jan 11, 2009 1:33 pm

Thanks for the suggestions, I called customer service and they fixed it. I can now receive calls!

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wase4711
Posts: 52
Joined: Tue Dec 30, 2008 2:12 pm

Re: No incoming calls after porting completed

Post by wase4711 » Sun Jan 11, 2009 4:12 pm

what was the problem, and how did they fix it?
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