Installation problem

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gonzalez9334
Posts: 4
Joined: Fri Jan 02, 2009 6:06 am

Installation problem

Post by gonzalez9334 » Fri Jan 02, 2009 6:30 am

I just check the I.P for the OOMA and this is what I get.

Your ooma Network is Registering, please wait...
Internet: Connected
Ooma Core: Registering, please wait...
Phone Line: No phone line detected, check the phone line is properly
connected.
Ooma Services
Phone Setup: We are waiting for your phone line to be configured for
the ooma network
Second Line: Enabled
Voice Mail: Enabled


I do not have a phone jack or something like that. I already tried unplugged it and nothing happen.. tab light still flashing.. line 1 and 2 are red..

Please help.

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wase4711
Posts: 52
Joined: Tue Dec 30, 2008 2:12 pm

Re: Installation problem

Post by wase4711 » Fri Jan 02, 2009 10:44 am

did you register the hub ONLINE BEFORE you tried hooking it up?
Image

gonzalez9334
Posts: 4
Joined: Fri Jan 02, 2009 6:06 am

Re: Installation problem

Post by gonzalez9334 » Fri Jan 02, 2009 2:14 pm

Yes, I activated.. then I connected everything.. and tab light is blinking. I'm able to leave messages but the phone won't ring.

atici
Posts: 176
Joined: Fri Oct 03, 2008 8:22 am

Re: Installation problem

Post by atici » Fri Jan 02, 2009 2:54 pm

You may have activated with an incorrect MAC address. Someone else on the forums also mistyped this recently and had the same problem. Try calling ooma support.

gonzalez9334
Posts: 4
Joined: Fri Jan 02, 2009 6:06 am

Re: Installation problem

Post by gonzalez9334 » Sat Jan 03, 2009 2:03 am

I found out what is the problem, my Comcast modem has special DNS.. I added the DNS.. but the problem persist.. I also added the gateway I.P.. and change from DHCP.. to static,.. and immediately the ooma hub come up online. And I had a dial tone.

Thank you to all for helping..

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