I did call Time Warner and had them do a modem reset from their end, that didn't work. Then I asked them if there was a firewall that's blocking Ooma and of course they said there is not. Any help with this would be greatly appreciated.
Try this: Disconnect everything. Including the Coax cable going into your modem.
Plug them in this order:
-->Coax into the Modem and Power it up. Wait for all lights to come on.
-->Then plug your OOMA into your Cable Modem. Make sure you plug it into "INTERNET/WAN port" of OOMA.
--> Then plug the power cord into OOMA. As you do this: PRESS AND HOLD THE OOMA TAB (the little plastic tab that lights up) for 30 seconds and then let it go.
--> Give about 2-4 minutes before you try using your phone.
See the weird thing is, when I connected the hub to the modem there were no lights whatsoever on the modem or the hub, NOTHING! That shouldn't happen. Fortunately I found the old modem I mentioned earlier. I powered that one up with no cable connection, then I connected the hub and low and behold, I got lights! All I had to do at that point was connect the cable, call Time Warner, and have them activate the modem (the call lasted about an hour). The hub "went blue" instantly after that. We'll see how things work for now, but I still can't understand why nothing was lit up with the "new" modem.
That is an absolute requirement for a standard cable modem.
If it's the type of cable modem that has built-in telephone service, power cycling won't work because of the battery backup. You have to find and push the reset button on the modem.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Yes I tried that. I believe the way I did it was .....murphy wrote:When you connected the hub to the "new" modem did you power cycle the modem?
--> powered down everything (for at least 30 seconds)
--> hooked up everything
--> powered up modem FIRST
--> powered up Ooma
However, I never disconnected the coax like Neubiee suggested, but I did do a hard restart once while I was on the phone with Ooma. Like I said, I tried just about everything.
I highly doubt either modem has built-in telephone service. I'd be surprised if that type of modem existed when these modems were manufactured. As a matter of fact, I looked at the instructions for this modem and they're for Windows 98 or 2000, LOL!murphy wrote:If it's the type of cable modem that has built-in telephone service, power cycling won't work because of the battery backup. You have to find and push the reset button on the modem.
Sometimes toggling bridge mode inside the modem helps. Sometimes cloning your PC's MAC inside ooma setup helps.
Having said that, I'm interested to find out why, when hub is behind router it goes down twice a day.
It looks like you currently have your hub behind router correct? Please PM me with the date and time stamp so I can take a look the next time it goes red.
With the problem modem the "1", "2", trash and envelope buttons were red.Dante R wrote:When you have modem > ooma hub, what lights remain on on the hub?
Just to be clear, the lights that I was refering to that were out were the network and activity lights (green and amber lights) on the Ooma modem port and the Time Warner modem port.