Another alarm help request

Need extra help installing your Ooma Hub or Telo system? Let us know.
Post Reply
BADLooma
Posts: 2
Joined: Thu Oct 22, 2009 5:54 am

Another alarm help request

Post by BADLooma » Thu Oct 22, 2009 6:04 am

I recently activated my ooma and it was able to dial out to the alarm monitoring center, but the information or code that they received was unrecognizable. They explained to me that it was because it was VOIP and the "packets" it was creating were not able to be understood by their system.
I currently have Comcast digital voice (ready to cancel) which worked fine. What I am really wondering is if there were settings I could adjust or a VOIP adapter I could introduce between ooma and the alarm panel that would reinterpret the signal to analog. They offered to install a cellular device but I do not want to pay the large equipment cost.
I was unable to find this answered before. Any help is appreciated.

Thank you

jazzyone
Posts: 44
Joined: Fri Sep 25, 2009 6:23 pm
Location: Washington, DC

Re: Another alarm help request

Post by jazzyone » Thu Oct 22, 2009 6:13 am

If you alarm dialer can dial *99 before it dials the alarm monitoring center number that may help. Perhaps the alarm company can remotely program your dialer or give you instructions on how to program your dialer (if possible).

BADLooma
Posts: 2
Joined: Thu Oct 22, 2009 5:54 am

Re: Another alarm help request

Post by BADLooma » Thu Oct 22, 2009 6:49 am

I had read about the *99 in other threads, but that appeared to be the answer for the inability to even dial out by inserting a pause.

Post Reply