House wiring vs. Scout

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jgmulligan
Posts: 9
Joined: Fri Oct 02, 2009 9:28 pm

House wiring vs. Scout

Post by jgmulligan » Mon Oct 19, 2009 9:22 pm

I'm experimenting with ooma installation. I have it installed and working, but have a question about Scout and use of other non-scout phone jacks. Currently, I have a phone connected to my Ooma hub via the "Phone" port and it works. I also have the hub connected to a wall jack via the "Wall" port and then a scout connected to another wall jack in an office with a cordless phone base connected to the Scout. All three of the cordless phone handsets work. Great so far. However, when I connect another phone to a wall jack elsewhere in the house (no Scout involved), I cannot pick up an Ooma dial tone. Why do my non-Scout wall jacks not work and is it possible to use the Scout for one location and still get an Ooma dial tone at othe phone jacks in the house?

Thanks

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: House wiring vs. Scout

Post by WayneDsr » Mon Oct 19, 2009 10:01 pm

The hub and the Scout communicate via hpna across the wires. It isn't a direct phone connection.
If you want to make all of your phone jacks "live" you must connect the PHONE port of the ooma hub to the wall jack.

If you don't have landline phone service it is a good idea to disconnect the telco from your main house wiring at the telco box usually outside. This is usually just a matter of disconnecting a phone jack in the box.
This needs to be done for 2 reasons. First, it keeps stray voltage off the house wiring and second, it prevents you from back feeding your phone to the whole neighborhood!

Wayne

jgmulligan
Posts: 9
Joined: Fri Oct 02, 2009 9:28 pm

Re: House wiring vs. Scout

Post by jgmulligan » Tue Oct 20, 2009 7:17 am

Thank you, Wayne. I'll check the telco connection. I've had Comcast phone up to now. Is it likely the telco connection will already have been broken?

John

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: House wiring vs. Scout

Post by WayneDsr » Tue Oct 20, 2009 8:53 am

I doubt the telco connection is broken, the phone gets turned off at the phone company, but all wires stay connected. Always some kind of voltage present. I would look and see, just to make sure.

Wayne

jgmulligan
Posts: 9
Joined: Fri Oct 02, 2009 9:28 pm

Re: House wiring vs. Scout

Post by jgmulligan » Tue Oct 20, 2009 1:40 pm

Thanks again. I checked the box. It's set up for 6 lines. Only one, Line 2, was connected. Don't know why Line 2 instead of 1. John

jgmulligan
Posts: 9
Joined: Fri Oct 02, 2009 9:28 pm

Re: House wiring vs. Scout

Post by jgmulligan » Wed Oct 21, 2009 9:16 pm

Ok, I've figured out how to connect the Hub to the house wiring. I also know how to connect the Scout and a phone or cordless set off that. Now I have a new question. Can I connect the Hub to the house wiring ("Phone" port on Hub to wall jack) while also connecting the Hub to the Scout ("Wall" port on Hub to wall jack). What I'm trying to achieve is being able to access the ooma line from any phone jack in the house while having the convenience of an answering machine setup (the Scout) in a downstairs office (the HUb and Cable Modem have to be in an upstairs location).

Could I do this with a simple phone jack splitter? Would I need a line splitter, so that the "Phone" port would be connected to Line 1 and the "Wall" port connected to Line 2?

Thanks for any help and advice

John

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: House wiring vs. Scout

Post by murphy » Thu Oct 22, 2009 2:21 am

Connecting both ports to line 1 will work as long as there is no DSL signal on the line. Many, me included, prefer to use line 2 to connect the wall port of the hub to the wall port of the scout. The phone port of the hub feeds line 1. Actually I have the hub scout connection on line 3, the hub on line 1 and the scout on line 2.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

jgmulligan
Posts: 9
Joined: Fri Oct 02, 2009 9:28 pm

Re: House wiring vs. Scout

Post by jgmulligan » Thu Oct 22, 2009 8:59 am

Thanks Murphy

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