You have entered an invalid Activation Code,now 72Hour wait!

Need extra help installing your Ooma Hub or Telo system? Let us know.
Post Reply
Big_bob
Posts: 2
Joined: Sat Oct 17, 2009 11:20 am

You have entered an invalid Activation Code,now 72Hour wait!

Post by Big_bob » Sat Oct 17, 2009 11:24 am

Had to call the support line...they say it will take 24 to 72 hours for them to resolve the activation issue.

Is that normal for tech support to take up to 72 hours?

mantis
Posts: 10
Joined: Fri Oct 16, 2009 1:49 pm

Re: You have entered an invalid Activation Code,now 72Hour wait!

Post by mantis » Sat Oct 17, 2009 12:04 pm

I was on the phone with support for 2 hours. They told me they could make a "level 3" ticket and a technician would call me in "3 to 5 days." Consider yourself lucky with 72 hours.

jsholmes
Posts: 2
Joined: Sat Oct 17, 2009 10:59 am

Re: You have entered an invalid Activation Code,now 72Hour wait!

Post by jsholmes » Sat Oct 17, 2009 1:37 pm

same exact thing happened to me today. pretty weak. :(

lchan
Posts: 32
Joined: Wed Oct 14, 2009 7:52 am

Re: You have entered an invalid Activation Code,now 72Hour wait!

Post by lchan » Sat Oct 17, 2009 1:41 pm

Look at the thread.

viewtopic.php?f=2&t=3194&p=23770&hilit= ... ode#p23770

It is about the same problem. Somewhere down there there were replies from Dennis P.
I encountered the same problem when I tried to activate my hub/scout last night. I sent an email to Dennis and he fixed it pretty quick.

The information he needs are:
MAC address
Activation code
Where you purchased the ooma device.

User avatar
Dennis P
Ooma Moderator
Posts: 1858
Joined: Fri Apr 25, 2008 9:09 am
Location: Palo Alto, CA
Contact:

Re: You have entered an invalid Activation Code,now 72Hour wait!

Post by Dennis P » Sat Oct 17, 2009 5:21 pm

We've imported a missing shipment, so if your Telo activation code was throwing an error earlier today you should be good to go. If not, PM me you MAC address, activation code and where you bought your unit from and I will get you up and running as soon as I can. Thanks.

Post Reply