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#25802 by swrecruiter
Mon Oct 12, 2009 5:57 pm
It's been two-and-a-half weeks since Ooma was shipped to me and it still won't work. Because of my house set-up, I have to have Omma plugged in AFTER the Netgear router I have. Ooma works, but it also blocks my whole internal network (internet still works). Level one support is a total joke and level-two was supposed to get back to me over two weeks a go. I'm frustrated and want to just ship it back. What do I need to do to stop Ooma from blocking my network? I also did a factory reset and that doesn't work.
#25804 by niknak
Mon Oct 12, 2009 6:09 pm
...I have to have Omma plugged in AFTER the Netgear router...

so your network is modem-->router-->ooma?
#25805 by lohertz
Mon Oct 12, 2009 6:14 pm
unplug your machine from the ooma and connect it to your router as you did previously before the ooma. Ooma will still work just fine.

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