noltian wrote:I have the exact same problem and OOMA couldn't solve the issue over the phone.
My ooma is not behind the router but directly connected from cable modem.
Also I have been using it for two months without this issue. Sudeently this issue occured.
Ever since you guys updated your web, I have had problem accessing my account online and now I have this problem.
Has the issue with OP been resolve? If so, how did it happen?
By the way, call quality to customer service is pretty bad with shuttering, echoing.
1. Cable modem connected to MODEM port on ooma hub.
2. Router connected to HOME port on ooma hub with ether cable that came in package.
3. Wall jack connected to WALL port on ooma hub.
4. Phone connected to splitter and splitter connected to PHONE port on ooma hub.
That's how I read the instructions. Only problem is ... I STILL have my problem. Incoming calls are fine, but I still can't make any outgoing calls from my phone ... local or long distance. Still get the busy signal after 20+ seconds of silence when I make an out call.
Haven't gotten call from Tech. Home after 5:00pm est. If I don't hear anything by Thursday, I'll call Geek Squad again.
Thanks for listening to my sob stories!
As long as the device can connect outbound to ooma you should be fine, you would not receive any calls at all if the ooma device was not connecting too ooma's servers. Most routers do not automatically restrict outbound access, only uncommanded inbound thus protecting your network. As long as the modem port can reach the internet is what really matters.
The home port is only required to gain access to the device initially via web browser if you actually need to. That too can easily be changed.