Hey everyone - what a fantastic community - thank you in advance for any help you can give me. I've been searching through the posts, but can't find a topic that matches. I'm pretty much a newbie, so forgive me if any of this post doesn't make sense.
I live in an old house with very few phone jacks and I'm trying to set up my Ooma Scout as an answering machine on the ground level of our home. Right now, I have a cable modem hooked into the Ooma hub and the Ooma hub connected to a DECT 6.0 phone system. The cordless phones throughout the house all work fine.
Upstairs, I've plugged the Easy Jack base unit into a wall socket (I know you can't use a surge protector) and hooked a phone line between the Easy Jack line connector and the Ooma hub "wall" jack. Downstairs, I plugged the Easy Jack extension unit into a wall socket and connected a phone wire between the extension unit and the Ooma Scout. Unfortunately, I'm getting all red lights at the bottom of the Ooma Scout. When I plug a non-cordless phone into Easy Jack to check, all I get is static. Still, the Easy Jack units are both lighting up green, so I know they're connecting with each other. And, I know the Ooma Scout works fine because I've plugged it into the Ooma Hub to test it out.
Does anyone have any thoughts? Thanks again in advance.
I live in an old house with very few phone jacks and I'm trying to set up my Ooma Scout as an answering machine on the ground level of our home. Right now, I have a cable modem hooked into the Ooma hub and the Ooma hub connected to a DECT 6.0 phone system. The cordless phones throughout the house all work fine.
Upstairs, I've plugged the Easy Jack base unit into a wall socket (I know you can't use a surge protector) and hooked a phone line between the Easy Jack line connector and the Ooma hub "wall" jack. Downstairs, I plugged the Easy Jack extension unit into a wall socket and connected a phone wire between the extension unit and the Ooma Scout. Unfortunately, I'm getting all red lights at the bottom of the Ooma Scout. When I plug a non-cordless phone into Easy Jack to check, all I get is static. Still, the Easy Jack units are both lighting up green, so I know they're connecting with each other. And, I know the Ooma Scout works fine because I've plugged it into the Ooma Hub to test it out.
Does anyone have any thoughts? Thanks again in advance.