Not able to get through the customer service 1-888-711-6662

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Leo
Posts: 3
Joined: Tue Dec 02, 2008 9:13 am

Not able to get through the customer service 1-888-711-6662

Post by Leo » Tue Dec 02, 2008 9:39 am

Hi, folks! Any idea why no one answer the customer service 1-888-711-6662? I have been waited for ~1 hour without any luck 3 times since yesterday

cocogroverick
Posts: 2
Joined: Tue Dec 02, 2008 7:08 pm

Re: Not able to get through the customer service 1-888-711-6662

Post by cocogroverick » Tue Dec 02, 2008 7:09 pm

me too... ridiculous.

TechExplorer
Posts: 23
Joined: Sun Nov 30, 2008 10:49 am

Re: Not able to get through the customer service 1-888-711-6662

Post by TechExplorer » Fri Dec 05, 2008 12:19 pm

I'm in the same Boat,will try to email,but after two attemps ,still no reply about LOA I faxed to them to see if they received it.

I hope this is not what we can look forward to !

gerrilynn
Posts: 1
Joined: Fri Dec 05, 2008 5:57 pm

Re: Not able to get through the customer service 1-888-711-6662

Post by gerrilynn » Fri Dec 05, 2008 6:01 pm

I too have tried 6 times in two days. I have now sent them 3 emails to cancel my service. Their lack of support is totally unacceptable. I just returned my equipment to Best Buy and told them the same story! This is crazy! Thanks for listening to my rant!

wildfirefighter72
Posts: 4
Joined: Sat Dec 06, 2008 1:44 pm

Re: Not able to get through the customer service 1-888-711-6662

Post by wildfirefighter72 » Sat Dec 06, 2008 3:04 pm

I too tried 3 times today by phone and email. On my 4th try by phone, I had to wait 30 minutes and was able to get through... Am not to happy and am thinking of sending it back!

dlherrin
Posts: 14
Joined: Sat Nov 29, 2008 4:00 am
Location: Belle Mead, NJ

Re: Not able to get through the customer service 1-888-711-6662

Post by dlherrin » Sun Dec 07, 2008 4:12 am

For what it's worth, my experience last week was completely different. I received my ooma Thursday Nov 27 and had a support question. I called and got through right away to a live person. The next day I had another question. I emailed them because I thought nobody would be working on Thanksgiving; I was wrong -- they answered my question within hours.

Dave
Belle Mead, New Jersey

Leo
Posts: 3
Joined: Tue Dec 02, 2008 9:13 am

Re: Not able to get through the customer service 1-888-711-6662

Post by Leo » Mon Dec 08, 2008 10:30 am

Well, finally I'm able to find a live person. but still, no response for my earlier email.

User avatar
mosteve
Posts: 16
Joined: Fri Dec 05, 2008 9:24 pm
Location: Santa Clara, CA

Re: Not able to get through the customer service 1-888-711-6662

Post by mosteve » Mon Dec 08, 2008 6:32 pm

hi - support is spotty no matter who the vendor is... we have all heard story after story...

you know what they say about the cost of keeping a customer vs the cost of making a new customer. reputation at stake...

but, what is most amazing here is that nobody from ooma that monitors these forums has even bothered to chime in with all of these complaints!

cmti
Posts: 4
Joined: Wed Dec 10, 2008 9:24 am

Re: Not able to get through the customer service 1-888-711-6662

Post by cmti » Wed Dec 10, 2008 10:03 am

I also called support line 2 times today and both times after ~20 mins wait, got a message to leave a "voice mail", which I did and no response yet from the customer/technical support.

herrell
Posts: 1
Joined: Thu Dec 11, 2008 1:50 am

Re: Not able to get through the customer service 1-888-711-6662

Post by herrell » Thu Dec 11, 2008 2:00 am

I have had similar bad experience. Phoned 2 times and gave up after waiting 30 minutes in each case. I have sent two emails over the last 3 days and they have not been answered. When ooma goes wrong or doesn't work satisfactorily it's essential that you can find someone that can help.

ooma cannot be monitoring this and similar threads or they are just overwhelmed.

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