We just received our Costco bundle last week. Until this morning everything had gone quite well, except for the wiring in our house - which was quite a headache to get all the L2 connections squared away! I have the hub located in a back room of the house where the family computer/modem/router reside. Our scout is now in the kitchen, near the garage door, exactly where the old answering machine used to be.
This morning, while filling my coffee mug for the ride to work my kids asked about the scout. I explained that it was similar to the old answering machine, and that if the "play button" was blinking it meant we had messages. One of the kids pushed the play button and we heard the "you have no messages" announcement. Before I could tell them not to push any more buttons, they of course had done so. The scout began to emit an irratating tone, which started to increase in volume. So I just unplugged the power cord from the back of the scout. After about 30 seconds I plugged the power cord back in.
Now the scout goes through quite a light show. Top row, middle row, bottom row light up. Then it begins lighting each button in sequence, all the while the "ooma tab" is blinking & changing colors (blue, red orange) This button lighting and tab blinking keeps on going . . over and over and over. I checked the ooma hub in the back room, and it seemed to be OK, except the "envelope button" was lit up. Holding the button down for a few seconds cleared that light.
1) I tried for a second time to restart the scout (unplugged for 30 seconds or so). No help.
2) I left it unplugged for 15 minutes while I took the kids to school. No help.
3) I unplugged it again for 30 - 45 seconds, then plugged it in while holding down the ooma tab for close to a minute (does that work on the scout??). No help.
4) For a brief moment I unplugged the wall jack from the scout and the ooma tab was blinking red, all other buttons were off. Reconnected the wall jack and . . . . instant light show.
5) I left the scout unplugged. Hooked the kitchen phone to L1 (dial tone). Then headed off to work. The hub seems to be OK in the back room.
Can anyone tell me what is going on with our scout?
Welcome to the forums!!!
Perhaps I didn't wait long enough after my "hard reset" attempt this morning? I'm not sure if the scout has the same type of resets as the hub. Anyone know for sure?
All worked fine for roughly two days.
We have cable internetm. Modem >> ooma >> netgear wireless router.
We have no land line - our circuits are disconnected at the outside interface. No stray voltage is present in the house wiring.
L1 = hub phone jack (supplies dial tone to whole house)
L2 = wall jack (connects hub & scout)
The telephone in the kitchen was connected to phone jack on the scout (for the weekend at least - now that telephone is connect to splitter so it gets a dial tone from the hub).
During this mornings reset attempts the splitter did disconnect briefly (which means the hub and scout were no longer connected via L2). At that point the ooma tab on the scout was blinking red. Once I reconnected the splitter the light show resumed.
I'm at work now - it will be 8 or 9 hours till I can try another reset. At the moment the scout has no power. The hub's ooma tab was blue before I left the house.
Thanks, I can/will certainly give that a try. It did seem odd that for the brief time this morning that the "wall jack" on the scout was disconnected the only light visible was a blinking red ooma tab. But when the connection was re-established the light show resumed immediately.Groundhound wrote:If the problem still exists when you get home, try temporarily connecting the scout's wall port to the hub's wall port with a short phone cord to see if it will connect without the house wiring involved.
So, I'm starring down at the blinking scout (now plugged directly into the hub), and all I think is: "I can't believe just pushing a few buttons would cause this . . . "
So I push a few buttons randomly like my kids did this morning, and what do you know? Blue light! The only thing that makes sense is that one of the buttons must have been stuck in the depressed position.
Thanks for all your help!