I have a working hub that i use regularly, with the basic (free) plan. I didn't have a need for the scout until recently, so I've plugged it in, but the tab and the 4 bottom buttons are all red. I've read the troubleshooters and switched the wall and phone jacks, just to double check. i've also tried other wall jacks in the house. no luck.
Can someone help?
Just to be clear, Groundhound is suggesting that you use a short length of phone line with plugs on both ends. I know what you meant Groundhound, but I could see how someone might not understand.Groundhound wrote:To determine if the problem is with the scout or the house wiring, try temporarily connecting the wall port on the hub to the wall port on the scout directly (no house wiring) to see if the scout works and let us know.
I saw from one of your earlier posts that you have cable internet, so DSL interference is not the problem. Do you still have a POTS line active? If not, have you disconnected the phone company's line at the demark box (pull the modular plug inside the box)?
The apartment has brand new wiring, i watched them build the place, and so far i've tried the same configurations that i originally did when it did work, if i recall correctly.(apt isn't even a year old yet.)Groundhound wrote:So when you connect the hub's wall port to the jack, and the scout's wall port to another jack elsewhere in your home, the scout tab does not turn blue? If so, then the issue sounds like it is with the house wiring.
a POTS line? demark box? that must be the box up the hill. I don't have an individual box that you might find on a home.Groundhound wrote: I saw from one of your earlier posts that you have cable internet, so DSL interference is not the problem. Do you still have a POTS line active? If not, have you disconnected the phone company's line at the demark box (pull the modular plug inside the box)?
I guess i can check, but i seriously doubt that's the problem. I'll report back when i get a chance to have a look.scottlinder wrote:If it's easy enough for you to do I'd check the continuity of the lines.
I know it is unlikely. That's why I asked only if it is easy. I had two wall plates that were not connected when we bought this house. I fixed them, only to never use them. I still have no clue why they weren't connected. The wires for those two plates were sitting disconnected in the demarc. Why would a previous owner do that?Laser wrote:I guess i can check, but i seriously doubt that's the problem. I'll report back when i get a chance to have a look.scottlinder wrote:If it's easy enough for you to do I'd check the continuity of the lines.
Since it is an apartment you probably do not have access to the demarc, but you most likely have a little phone punch down block somewhere.
If you don't use Ooma at all, do you have dial tone on your lines?
Are you using a known good cable from the hub to the scout? Sounds like a bad connection between the 2.resq43 wrote:I have the same problem as the OP. I have used my scout for the past few years and it just stopped working 2 days ago. POTS line disconnected at the Demark box years ago. When I plug wall to wall on the Hub to the Scout and plug a phone into the scout I get a static filled distant ooma dial tone...but a clear tone when just connected to the Hub. Moved the scout to other jacks in the home and still get the red tab and bottom 4 red lights on. There was a storm in morning the Scout stopped working so I wonder if it got zapped. Not much trouble shooting info found on the scout...any other ideas?
ooma hardware: core (hub/scout) and Telo
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