Just moved from Verizon DSL to Cox Internet (DSL maxed at 7MB and I usually got about 3-4MB). Installed Motorola Surfboard SBG6580 modem (paid Cox for 50MB and often getting 60+MB—whoa, am I happy!). Ran ethernet Cat 5 cable to Netgear 8-port switch. Connected Telo's ToInternet port (not the HomeNetwork port) to same switch. (Incidentally, also connected my AirPort TimeCapsule to the switch; so both the Telo and the AirPort are at the same level relative to the modem/router.)
All I had to do to make the arrangement work was:
- Log into the Surfboard via 192.168.0.1 (either wired or wireless-on-its-network).
- Determine which IP address is assigned to the port the Telo is plugged into (by running my computer with known MAC address off that port and finding it in the Surfboard's Basic|DHCP listing; in my case it was .114).
- Go to the Surfboard's Advanced|Forwarding page and set the internal IP for .114 by putting all of the port numbers in their respective Start/End|Start/End columns, with 'Both' for 53, and 'UDP' for the next six, and 'TCP' for the last two (as found on this page: https://www.ooma.com/app/support/advanc ... vice-ports).
- Go to the Surfboard's Advanced|DMZ page and specify .114 as an exposed host. (Here's a quote from an Ooma rep re how secure this is: "No Sir nobody can hack your telo unit, not even us").
Let me describe it another way:
- Coax cable attaches to modem.
- Ethernet cable connects modem to switch
- Telo (and AirPort, and printers, and even another switch plus a downstream wireless router at the other end of the house) plugged into switch.
- Port 3 on that switch happens to be assigned 192.168.0.114 by DHCP.
- So I put .114 in the DMZ, forward Ooma's required ports for .114, and voila'! Everything works as it should.
WAN via modem --> Netgear switch --> (Telo + AirPort + D-Link + printers + another 8-port switch + other hardwired computers)
Everything works when the Telo is in the DMZ and the required ports are forwarded for it.
I'll bet this concept will work for other routers and switches. You're lucky I'm too worn out to tell you my sob story about how it took 4+ hours and nearly 10 tech calls/chats to get this figured out. May you be blessed!
PS - Props to EX Bell, whose replies to "Ooma behind switch" gave me the crucial boost I needed today.
- 2) DMZ setting
- Ooma-Config2DMZ-130629.png (37.5 KiB) Viewed 6328 times
- 1) Port Forwarding settings
- Ooma-Config1Ports-130629.png (88.97 KiB) Viewed 6328 times
1. Putting a device in the DMZ exposed it to the Internet without any protection, so port forward is not necessary
2. If you decided not to put the device in the DMZ, then Ooma uses those ports for outbound traffic NOT inbound traffic. Meaning you shouldn't be using port forward at all, but configure your router to allow those ports open for outbound traffic.
"Ooma uses the following application ports for outbound data and voice traffic:
UDP 53, UDP 123, UDP 514, UDP 1194,UDP 3386, UDP 3480, UDP 10000-30000, TCP 110, TCP 53 and TCP 443.
This port information can be useful if you have a special network configuration with a firewall device upstream of the Ooma Hub or Telo that restricts application ports on the inside or "private side" of your network for outbound traffic. Firewalls are typically on by default for inbound traffic and no special modifications are required to allow that traffic through."
I block all incoming connection protocols except smtp, ssh, http, ftp, and uucp. I have no incoming port forwarding whatsoever. And my Ooma Telo works perfectly well.
I have concluded that the Telo initiates every transaction: it has to be polling ooma.com frequently (not only to initiate an outbound call, but also to latch on to an incoming call, or to learn that a software upgrade is ready).
Ooma.com does not run any command to connect to anyone's Telo.
"... don't call us, we'll call you ..."
Here is what I had to do to get it to work.
Cox Cable Motorola ====> Cisco E4200 +======> OOMA on one port of Cisco E4200.
1. Disconnect all routers power.
2. Connect the Cox Router and wait for all lights to go green.
3. Connect the E4200 and wait about 30 Seconds.
4. Power up the OOMA.
I never had to set up anything else and this solution is 100% accurate for Cox Cable. Have you tried this set up? I found out the OOMA was confused on the DHCP due to the funky way the Surfboard decides on DHCP. I found this all out by asking the Cable Guy who said this was a common issue with VOIP phones and the SB Router.
I do have UPS but we had a recent power outage over 4 hours and the UPS went flat. Still, the reboot was flawless once power was restored.