Why No Picture of Caller on My HD2?

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Greg B.
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Joined: Mon May 13, 2013 8:05 am

Why No Picture of Caller on My HD2?

Post by Greg B. » Mon May 13, 2013 8:07 am

I have the caller in my contacts list and it has been synced with my Ooma but when I call I just see the name and number

Thanks

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lbmofo
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Re: Why No Picture of Caller on My HD2?

Post by lbmofo » Mon May 13, 2013 9:20 am

First thing to try is to press and hold the red button until HD2 screen goes blank. Once it comes back, see if that corrected the problem.
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Greg B.
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Joined: Mon May 13, 2013 8:05 am

Re: Why No Picture of Caller on My HD2?

Post by Greg B. » Mon May 13, 2013 12:59 pm

Tried that - no luck. Multiple syncs.

But I did get it working. I tried many things but while the number displayed in my.ooma contacts with the correct digits it
would never display on my handset. One thing I tried that you would think would work was I deleted the contact. Then in the call log I added it back. So that HAD to be right. Didn't fix it.

It appears to be a bug with the contact list handling software. There were multiple entries with no phone number that had been imported. It made sense for them not to show up on the handset. But once I deleted all of the contacts with no
phone number my handset started displaying the number that it never would before! I forget if it was sandwiched between two "no number" entries or followed one or what. But I'll bet the problem can be reproduced (and hopefully fixed).

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renatae
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Re: Why No Picture of Caller on My HD2?

Post by renatae » Fri May 17, 2013 7:30 pm

I just noticed this today. I've had the handset for about a month or so. Everything was working fine.

Today I noticed two things - just a black square is showing up on numbers for which I have pictures.

I noticed facebook photos without phone numbers of some of my facebook friends are now on my Ooma contacts list. I have since deleted them.

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renatae
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Re: Why No Picture of Caller on My HD2?

Post by renatae » Sat May 18, 2013 4:55 am

lbmofo - I tried what you suggested, and it worked! Thanks so much!

snowd0gg
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Joined: Tue Jan 07, 2014 3:26 pm

Re: Why No Picture of Caller on My HD2?

Post by snowd0gg » Mon Jan 13, 2014 4:32 pm

Just got my HD2 handsets (3 of them). Everything works but the picture of the contact. I get the correct name and number showing up - just no picture. I've held the red button down and allow the phone to reboot, but so far nothing. I also performed a few syncs from both my.ooma and the handsets.

Maybe it'll show up eventually, but so far nothing. I only have a handful of contacts in my contact list so no blank ones.

kenstj
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Joined: Tue Nov 19, 2013 8:59 am

Re: Why No Picture of Caller on My HD2?

Post by kenstj » Tue Jan 14, 2014 8:36 pm

Worked for me too - question is why did it happen? That would be more conducive to understanding how to fix it.

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