No internet with hub connected between modem and wireless ro

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trnsprt
Posts: 4
Joined: Wed May 06, 2009 9:02 pm

No internet with hub connected between modem and wireless ro

Post by trnsprt » Wed May 06, 2009 9:16 pm

Hello:

I just set up ooma tonight. Registered the hub before connecting the system. Cable internet. I have a Motorola surfboard modem, then I connected the ooma hub via the modem slot and the hub to the Linksys wrt54gx-v2 via the home slot. I have two solid green lights on the home and modem slots on the hub. I have a blue light on the hub. I can make and receive calls. But I can no longer access the internet. The internet works if I hook a laptop directly to the hub via the home slot.

Also the wireless router is networking. I just can't get access to the internet.

I am a novice network troubleshooter.

Any suggestions to get the internet back up and working?

The internet works fine when I disconnect the ooma hub and hook the modem directly to the router.

Thanks In Advance
Last edited by trnsprt on Wed May 06, 2009 9:29 pm, edited 1 time in total.

murphy
Posts: 7166
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: No internet with hub connected between modem and wireless ro

Post by murphy » Thu May 07, 2009 2:30 am

Do you have cable? Did you power cycle the cable modem? That is always required when you change what is connected to the cable modem.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

koehn
Posts: 76
Joined: Tue Feb 10, 2009 10:57 am

Re: No internet with hub connected between modem and wireless ro

Post by koehn » Thu May 07, 2009 4:12 am

I'm an experienced user, and I had the same issue this morning, after quite a while of good ooma blue-lightedness.

My ooma showed red (top four red lights) this morning after working fine last night. No internet from inside (I was modem-ooma-router), and the advanced page showed my Ooma's modem-side IP address was 0.0.0.0 and that my internet connection was down. After rewiring to modem-router-ooma internet came right up and I'm blue again.

I suspect the ooma isn't properly renewing its DHCP lease from my upstream provider, but I could be wrong. I'll play with it tonight after work.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: No internet with hub connected between modem and wireless ro

Post by WayneDsr » Thu May 07, 2009 7:16 am

If you do what Murphy says (power cycle everything) and it still doesn't work, try connecting the ooma hub to the router, as you would a pc and see if you get connected.

Wayne

trnsprt
Posts: 4
Joined: Wed May 06, 2009 9:02 pm

Re: No internet with hub connected between modem and wireless ro

Post by trnsprt » Fri May 08, 2009 7:18 am

I figured it out. At some point, I think to fix a balky Xbox-360 networking issue, I had gone to Static IP's on the router. I went back to Automatic config-DHCP and that solved the problem. The Xbox-360 had long been hard wired to the router so the Static IP's were no longer necessary.

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