Need extra help installing your Ooma Hub or Telo system? Let us know.
#106297 by nextbond
Sat Feb 09, 2013 1:51 pm
Hi all,

I changed the setting for HOME Port to from the default with the correct DHCP range of to 80. My laptop gets an IP address but I cannot access the OOMA on

How do I reset it back to the default of ?

#106299 by murphy
Sat Feb 09, 2013 2:07 pm
Hub (white) or Telo (black)?
#106300 by thunderbird
Sat Feb 09, 2013 2:10 pm
Some times if you enter this address with a computer connected to the Ooma device home port, this will work:


For an Ooma Telo try this:
Factory Reset Ooma Telo - Old Alternate Manual Procedure
1. Remove power from the Ooma Telo.
2. Repower the Ooma Telo.
3. Line 1 & Line 2 lights come on.
4. Line 1 & Line 2 lights go out and the Trash and Envelope lights come on for a very short period of time.
5. The Trash & Envelope lights go out and the bottom row (runway lights) starts scanning to the right. (sequence above may be slightly different with later firmware versions)
6. When the scanning stops, the Ooma symbol will began flashing Red.
7. Press the Trash button, then the bottom row Stop button (small square button).
8. Hold both the Trash and Stop buttons pressed until told to release.
9. The Ooma symbol will alternately blink Red and Blue.
10. The Ooma symbol will turn solid Red.
11. Release the Stop and Trash buttons.
12. Wait for a short period of time. The Ooma Telo will cycle back into a reboot.
13. After a successful Factory Reset, all Ooma Setup settings will be Factory.

If you are using an Ooma Wi-Fi dongle, you have to access Ooma Setup and rescan for the Wi-Fi network before a Wi-Fi connection can be made. The same is true for DSL, if you have to enter Connection type PPoE and a Name and Password for the Internet provider connection. You may want to reset MAC address to Use Built In, reset your Quality of Service Upstream/Downstream Internet Speed settings, and Bluetooth settings if you are using Ooma’s USB Bluetooth dongle. Ooma Telo handsets will have to be re-registered.

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