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#103489 by joe343
Sun Nov 25, 2012 7:35 am
my ooma hub will no longer connect

ooma light flashes red

lines 1 & 2 are steady red

play and fast forward are steady red

i have tied to connect the cable modem directly to ooma did not fix the problem

i tried a "reset" holding down the ooma button while powering on ooma did not fix the problem

i tried connecting ooma to my laptop and going to 172.27.31.1 cannot connect

please help!
#103490 by murphy
Sun Nov 25, 2012 8:23 am
The address is 172.27.35.1.

Did you power cycle your cable modem when you made the direct connection?
#103585 by thunderbird
Tue Nov 27, 2012 3:30 pm
joe343 wrote:my ooma hub will no longer connect

ooma light flashes red

lines 1 & 2 are steady red

play and fast forward are steady red

i have tied to connect the cable modem directly to ooma did not fix the problem

i tried a "reset" holding down the ooma button while powering on ooma did not fix the problem

i tried connecting ooma to my laptop and going to 172.27.31.1 cannot connect

please help!

Remove power from the Ooma Hub. Temporarily disconnect all network cables and phone cords from the Ooma Hub, leaving only the power adapter cord connected. Repower the Ooma Hub.
See if the Ooma Hub will boot to the Red flashing Tab, with all other light normal.

If the Ooma Hub boot to the Red flashing Tab, with all other lights normal. Remove power from the Ooma Hub, reconnect the network cables, and attach only a phone to the Ooma Hub Phone port, then test.

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