I requested the porting from AT&T to OOMA on Oct 22. The original estimated completed date was Nov 15. Then OOMA sent me another email yesterday. The email looks the same as the one I received the first time but the estimated date is changed to Dec 6.
That will make the porting time to become like 1.5 month. Is this normal? Does anyone have experiences of porting form AT&T to OOMA? How long does it usually take?
Based on previous reports, porting into Ooma from one of the big boys like AT&T, Verizon, Comcast, etc should be within a week; 3 to 4 days have been the recent trend.chunyenlu wrote:That will make the porting time to become like 1.5 month. Is this normal? Does anyone have experiences of porting form AT&T to OOMA? How long does it usually take?
But that's based on the number port being "simple." (although any ports between Ooma and other carriers are "non-simple" because Ooma is a "reseller;" number porting actually happens at the XO, Level 3 and the likes who are Ooma's carriers; pure simple ports take max of 2 business days now based on FCC mandate with some exceptions) I am guessing your port is a "non-simple" port even on the AT&T side.
Criteria for Simple Ports: Current FCC Definition for Simple Ports
- Do not involve unbundled network elements
- Involves an account only for a single line
- Do not include complex switch translations (e.g., Centrex, ISDN, AIN services, remote call forwarding, or multiple services on the loop)
FYI, you can take a look at your porting status here: https://my.ooma.com/porting_status
Chatted with OOMA support does not yield any information. They basically just said landline porting may take up to 4 weeks. When telling them that it is almost 4 weeks and the new deadline will make it surpass 4 weeks, they responded with that the porting time is not controlled by them but the original carrier. And they will try to make porting sooner. But never said anything about if there is any issue on the porting....
Seems like can only wait...