Need extra help installing your Ooma Hub or Telo system? Let us know.
#8460 by legendsguy
Sun Apr 26, 2009 6:31 am
Hey All,

We had a power outage yesterday. Everything is restored now but my ooma won't go blue for me. I have unplugged it several times, I have unplugged the cable box and still nothing. The cable modem is working.

I have the 1,2,trash, mail box all lit up. Any ideas how to get it up and running again?

Doug
#8461 by WayneDsr
Sun Apr 26, 2009 6:35 am
Try factory reseting the ooma hub.

1) Remove the power for the ooma device

2) Hold down the ooma tab [blue light] connect the power and hold for 30 secs until all the lights start flashing and once the flashing of all lights are done release the tab and the device will reset to factory settings.

Wayne
#8466 by WayneDsr
Sun Apr 26, 2009 8:05 am
Do you have ooma WITH and landline? If so you might want to see if your landline is operational.

Wayne
#8469 by WayneDsr
Sun Apr 26, 2009 8:13 am
How is your setup?
modem-->ooma-->router
or
modem-->router-->ooma

Either way, for the moment, anyway, shut everything off. Turn your modem on and let it connect. Turn on your router/ooma. Let everything connect. Do you have internet?

Wayne
#8471 by legendsguy
Sun Apr 26, 2009 8:56 am
Thanks for your help Wayne. It is modem>ooma
Yes, the internet is working. I will try shutting it all off and see what happens.
#8473 by WayneDsr
Sun Apr 26, 2009 9:11 am
Also, connect a laptop or a pc to the HOME port on the ooma hub.
See if you can browse the internet from that point.

Then go to setup.ooma.com and let me know what the status is on the home page.

Wayne
#8474 by legendsguy
Sun Apr 26, 2009 9:25 am
tried powering off everything, still nothing.

I have the computer connected to the home port now.

It tells me Ooma is registering, please wait

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