The dry-loop DSL is kind of complicated in ATT. I would suggest you to get a cable internet when you are dealing with ATT. Your internet service will not be interrupted when ATT does not follow what the representative has told you. The cable internet is month-by-month. You may cancel the cable internet later when the dry-loop DSL is settled.doubletake wrote:AT&T say they need to come to my home to rewire in order for me to separate my dsl from the phone line in order to give me a dry loop dsl line (for a charge of course). Do I have any other options to get my current phone number ported?
I was using ATT landline and DSL bundled on one line. I would like to port my landline and kept DSL as dry-loop. Unfortunately, ATT gave me two options:
Option 1: I was not allowed to port my number, if I wanted to use dry-loop DSL. ATT would not charge me the landline service. But, the number was not portable. ATT had to keep that number for billing purpose.
Option 2: If I ported my number, I would not get the dry-loop DSL. Actually, ATT does not offer dry-loop DSL in my area.
But today I got a call from AT&T and was told they would have to have a tech come out and come into the house to check whether I have a signal. I told them no! I think they are going to try to charge me that 199.00 anyway. Plus I do not trust them that I will be keeping my DSL. I've had DSL with them for 6-7 years, so I'll know if I have access if the current setup of modem, OOMA and router works and lets me get a computer online. I suspect they are going to put me on U-verse although I told the rep who set it up that I would go to cable before I would go to U-verse. Reason I suspect: The rep said I would have a $49 startup fee, asked if my modem was working OK, and mentioned I would be getting a welcome kit in the mail. Like why do I need a welcome kit if I am keeping the DSL I've had? When I went to their website and put in my address, it said DSL was not available for my address!
There was an article in the local paper recently about a woman who was forced into U-verse and charged over $300 despite her protests that she wanted to keep her DSL. The Watch Dog Reporter who wrote the story could not get a straight answer from AT&T as he talked to several people in the company.
My husband said that box on the outside of the house is AT&T's and has forbidden me to rewire it. I think he has a point there. I'm sure AT&T could accuse me of tampering with their equipment despite the fact that the rep told me I could rewire myself.
I'd like to know your resolution. Be glad to share my experience.
At that point I said forget it and ordered Internet from Charter cable. I got their 15 meg service for $20 monthly and I bought my own cable modem. After the first year Charter will go up to $30 monthly but it is still cheaper and my AT&T DSL service was.
AT&T is hemorrhaging voice lines right now. My son installed an Ooma and they lowered their voice line rate down to $13 a month in an attempt to keep him as a customer when he called in to cancel. If you are hell bent to keep AT&T in as a DSL provider, hold their feet to the fire. Tell them you won't pay installation charges. You may find you have a lot of bargaining power right now.