Nothing has been done to the wall jack where the Scout is located . . . so I'm stumped as to why I can't get it to cycle and get the blue light to come on. There aren't any other working wall jacks in the house where I can test it out.
Since the Scout is for my office line, I really need to get it working again. Any suggestions???
If you introduced some digital signal on your phone wire, you can try to use the 2nd pair for Hub to Scout communications. On both ends (by walljacks by Hub & Scout), use one of these L1, L2 splitters
Plug both devices' "wall" port into the L2 of these splitters.
I'll try adding the L1-L2 splitters (I know I have at least one of them. Maybe that will help.
Thanks . . . Open to more suggestions if you have them.
Sometimes one of the house wall phone jack terminals screws, where the house phone wires connect will over time, become loose or develop a high resistance connection.
Usually all you have to do is remove the phone jack(s) and just tighten the terminal screws where the wires are connected.
I would check the house phone jack where the Ooma Hub phone cord is plugged in, and the house phone jack where the Ooma Scout is phone cord is plugged in.
Reinstall the wall phone jack(s) and test.
Note: if the house phone wiring is daisy chained together, other house phone jacks in between the Ooma Hub house wall jack, and the Ooma Scout house wall jack also could be the problem.
I plugged in the splitters into the wall jacks. I tried using the L2 sections for both phones, didn't work.
What did work was:
-- For the house line, The Hub was plugged into L1, the telephone plugged into L2
-- For the office number, the Scout was plugged into L1&2
When one phone is picked up (doesn't matter which one), the #1 light goes on. If I pick up the 2nd line at the same time, both the #1 and #2 lights will come on. The answering machine on the Scout and the Hub seem to be getting the numbers left on their lines.
Maybe not the best solution but it seems to be working for now. I'd like to find somebody to come in to check the wiring in the jacks and to replace some of them (there's sort of a hodgepodge of jacks due to originally having landlines, then cable, and now Ooma.
Now, if I could only get the #$%^%#$ thing to work with a fax ( know that's too much to ask).
Can you share how you used to have things setup?
Hub's phone port connected to what, Hub's wall port connected to what
Scout's phone port connected to what, Scout's wall port connected to what
Were there any splitters involved? L1+L2 kind or just duplex splitters? Do you have 2 line wallplates?
The house line (on the Hub), there were two duplex splitters, one on the wall jack and the other on the phone port on the back of the Hub.
The phone splitter on the Hub had a cable going to the wall jack; a second cable from the wall port on the Hub went also went to the wall jack (plugged into the duplex splitter).As mentioned, the fix for the Scout involved replacing the duplex splitters on the wall jacks with ones with L1, l2 and L1-2. At least things still seem to be working.
I hope that makes sense.
If I am understanding you correctly, the duplex splitter on the walljack by the Hub, you replaced with L1, L2, L1+L2 splitter and you had Hub's "wall" port and "phone" port connected to L1 and L1+L2? This would work as if you had a plain duplex splitter. Try your duplex splitter again on the walljack by the Hub; maybe you had a bad connection or something to cause your initial problem.
If it turns out that you have a bad duplex splitter, you can replace the 2 duplex splitters by the Hub with one of those 3 port splitters (3 ports like the L1, L2, L1+L2 splitters but no markings/wordings; just plain triplex). Plug into the walljack by the Hub, plug your Hub's "wall" port and "phone" port into it and then your phone by the Hub into the 3rd port.