Page key won't respond

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murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Page key won't respond

Post by murphy » Sun Apr 15, 2012 8:52 am

It appears like that key is defective.
A short press should say "Handset paging enabled".
A long press should say "Handset registration mode enabled".

If you bought it locally exchange it as defective.
Write down the MAC address from the label before you do that.
Do not activate the new one. Call Customer Support and have the old one removed and the new one added to your account.

Alternately you can call Customer Support and request a warranty replacement. They will put you through testing similar to what I did.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Page key won't respond

Post by thunderbird » Sun Apr 15, 2012 4:42 pm

Atulb wrote:I am trying to connect a new telo handset to ooma telo. I have the PIN.

The instructions say to press and hold the top right 'page' key for 3 seconds until it starts to flash. I tried it many times but the icon never flashes. I have rebooted several times (by disconnecting the power) and have done a reset by dialing *#*#099, with no success. Any suggestions?

AB
One last thing to try:
Dial *#*#511 in a phone connected to the Ooma Device.

This action Toggles key press sound effects on/off.

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