Why is faxing VoIP unreliable with Ooma?

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osage
Posts: 2
Joined: Sat Apr 14, 2012 8:07 am

Why is faxing VoIP unreliable with Ooma?

Post by osage » Sat Apr 14, 2012 11:44 am

I dropped my previous carrier because they were getting too expensive for their bundled services and opted for Ooma to minimize my telephone expenses. Oops! Little did I realize I would not be able to use my fax machine. Had I known that before I purchased Ooma it would have dissuaded me from making the purchase.

Ooma's stated justification for unreliable faxing is hogwash. My previous service was also VoIP and my fax machine worked great with them!

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Why is faxing VoIP unreliable with Ooma?

Post by lbmofo » Sat Apr 14, 2012 5:52 pm

You gone through this page? https://www.ooma.com/app/support/faxing-ooma

If you are able to, turn off ECM, reduce baud rate etc etc.

Also one thing that has worked for others is an inline DSL filter attached to the fax machine.

If you have a Telo, you can also try *98 dialing prefix.
Customer Since: 3/13/10
Hardware: Telo & Hub
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rmeden
Posts: 63
Joined: Fri Oct 21, 2011 2:13 pm

Re: Why is faxing VoIP unreliable with Ooma?

Post by rmeden » Sat Apr 14, 2012 5:58 pm

It seems with his previous VoIP service this wasn't necessary.

I assume it used the same internet connection... Ooma just doesn't do it well.

Robert

EX Bell
Posts: 401
Joined: Fri Jan 20, 2012 10:42 pm
Location: Toronto, Ontario

Re: Why is faxing VoIP unreliable with Ooma?

Post by EX Bell » Sat Apr 14, 2012 6:16 pm

rmeden wrote:It seems with his previous VoIP service this wasn't necessary.

I assume it used the same internet connection... Ooma just doesn't do it well.

Robert
I assume he paid more money every month for his previous VoIP service. If not, why change? I'm surprised that people are still using fax so much. I have a multifunction unit and use the facimilie capability literally 1-2 times per year, to send only. Mine doesn't receive with the Telo, but I couldn't care less. I haven't asked anyone to fax anything to me in about 10 years. If you need to send me something, then you'd better figure out how to scan it to PDF and email it to me, otherwise use the postal service or a courier.
Customer Since: 1/17/12
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
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