Adding Second Line

Need extra help installing your Ooma Hub or Telo system? Let us know.
Post Reply
Posts: 2
Joined: Thu Mar 22, 2012 12:12 pm

Adding Second Line

Post by dandean » Thu Mar 22, 2012 12:19 pm

I am a current Ooma customer. I was thinking of upgrading to Ooma premier primarily for two reasons:

1. Calling to Canada (where my daughter will be attending university later this year) and,

2. Migrating my wife's business line over to Premier's free second line.

My question is: how is that second line accessed? Do I physically connect her business phone to the Ooma Telo in some manner? (BTW - her business line is currently connected to a wall jack with service by Verizon)

Unfortunately, the Ooma Quick Start Guide that I have makes no mention of the connection method, so I'm hoping someone here can point me in the right direction.


Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Adding Second Line

Post by murphy » Thu Mar 22, 2012 12:34 pm

There is only one physical phone line out of the Telo.
If you leave both numbers in the shared pool you can assign them unique ring tones.
Both numbers would ring on all phones.

With a Telo handset the handset can be configured as a personal device and then the second number can be assigned to the Telo handset. The second number would only ring on the Telo handset. The first number would not ring on the Telo handset.
The second number would have its own voice mail. Only one handset can be assigned to the second number so if its battery died the number would be out of service until the battery was recharged.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Posts: 2
Joined: Thu Mar 22, 2012 12:12 pm

Re: Adding Second Line

Post by dandean » Thu Mar 22, 2012 12:38 pm


Thanks so much! You really helped me understand the whole configuration thing. Looks like I'll be adding a Telo Handset in addition to Premier.


User avatar
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle

Re: Adding Second Line

Post by lbmofo » Thu Mar 22, 2012 1:30 pm

If you don't want both numbers to ring all the phones and want to keep them separate, here is one option that I think is very attractive.

Instead of making a Telo handset a personal device (1 number would be restricted to that 1 handset only), make the Telo itself a personal device.

This way, the "phone" port of the Telo would be restricted to 1 number (you can plug in a multi-handset DECT 6.0 phone system into the "phone" port).

For the other number, you can have up to 4 Telo handsets share that number.

I like this option because you have multiple handsets per number.

Related Info:
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!


Post Reply