Need extra help installing your Ooma Hub or Telo system? Let us know.
#89023 by edsel
Sun Oct 30, 2011 8:01 pm
I recently upgraded my router to Apple Airport Extreme (2011 version). Since I've found reading posts on the subject very helpful, I thought I should just post a no problem case. I have Comcast cable and my set up is Modem -> ooma Telo -> Airport Extreme. I used that set up because Airport does not have QOS settings. I installed the new router and did not encounter any problems. There was one yellow blinking light (perhaps it was yellow and green) that I acknowledged, but no unusual errors in the log. The setup has been working for a few weeks now with no problems - I haven't even had to reset the router which surely I would have had to do more than once with my old Linksys (it was 802.11b, so old).

As a side note, I did a few speed tests hooking the computer directly to the modem, then straight into the Telo, and then wirelessly via the router. There was no slowdown through the Telo I was happy to find (I hadn't actually tested that before). Also, when connecting wirelessly via a computer with 802.11n, I didn't see a slowdown through the router. The download speed was ~24 Mbps (since Comcast says only up to 15 Mbps for my service, that is pretty amazing). My older computer doesn't go as fast.

Hope this helps somebody in decision making.
#101865 by tdecl
Sat Oct 20, 2012 1:24 pm
I just installed ooma with AE and not special set up on the AE (zip zip!). I can use it hard wired (ooma > AE > modem without issue. I can't however run it with the WIFI adapter. Any suggestions?
#102284 by tdecl
Fri Oct 26, 2012 5:44 pm
TBird, thanks for the info but my issue is that Ooma sees the Apple AE but won't connect. Tech Support said something about the router was blocking it. I change channels to no avail. I see others have connect via wifi with the apple AE but mine won't. Your process seems pretty detailed for my level.
#102295 by thunderbird
Fri Oct 26, 2012 7:32 pm
tdecl wrote:TBird, thanks for the info but my issue is that Ooma sees the Apple AE but won't connect. Tech Support said something about the router was blocking it. I change channels to no avail. I see others have connect via wifi with the apple AE but mine won't. Your process seems pretty detailed for my level.

Make sure that the Apple Airport Extreme Wi-Fi is turned on and setup properly with a password before starting.
Then set your Apple Airport Extreme Wi-Fi Security Level setting temporarily set to Off, (to make sure that the Apple Airport Extreme will connect Wirelessly to the Ooma Telo). Then do the Wireless setup procedure in Ooma Setup, Wireless page, with a network cable temporarily connected from one of the Apple Airport Extreme LAN ports to the Ooma Telo Internet port. Power the Ooma Telo.

Go into Ooma Setup, using a network cable connected from the Wired Lan port of a computer, to the Home port of the Ooma Telo. If Wi-Fi is turned on in the computer, temporarily turn off Wi-Fi in the computer. Reboot the computer. Type http://172.27..35.1 in the computer brower window. The Ooma Setup pages opens. click on the Wireless page tab.

In the Wireless page, and if still showing, delete your Apple Airport Extreme Wi-Fi network name, by placing a check mark in the box in front of the network name, then clicking on the delete button. Next Rescan, place a check mark in the box located in front of the Apple Airport Extreme Wi-Fi name that pops up, click on the Next button, enter the Airport Extreme Wi-Fi password, Save and disconnect the network cable from the Ooma Telo Internet port. Reboot the Ooma Telo.

If after the Ooma Setup Wireless page Setup had been completed, your Ooma Telo boots to the solid Blue Ooma Symbol using the Ooma Telo Wireless Wi-Fi USB dongle connected to the Ooma Telo, and you have the Ooma dial tone with the network cable removed from the Ooma Telo Internet port; go back into the Apple Airport Extreme and set the Wi-Fi security level to WPA2PSK/AES or near this level. Reconnect the network cable to the Ooma Telo Internet port (allows ease of access to Ooma Setup).

Then go back into Ooma Setup and delete your Wi-Fi network name again, by placing a check mark in the box in front of the network name, then clicking on the delete button. Rescan and reenter the Apple Airport Extreme Wi-Fi password, etc.
When scanned, password entered, Saved and done, reboot the Ooma Telo with the network cable removed from the Internet port. Check for Ooma dial tone again.

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