Second number to Scout

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murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Second number to Scout

Post by murphy » Wed Apr 01, 2009 5:34 pm

Only the rightmost 5 digits are to be entered. Mine starts with a K followed by 5 digits.
Customer since January 2009
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bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: Second number to Scout

Post by bryanlyle » Wed Apr 01, 2009 5:37 pm

Right. The last 5 digits for me starts with a Q and then for digits. I'll have to give them a call, because it's not behaving for me.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Second number to Scout

Post by WayneDsr » Wed Apr 01, 2009 6:43 pm

The last 5 for me are all numbers like Murphys.(K then 5 numbers)
Are you missing a number?

Wayne

bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: Second number to Scout

Post by bryanlyle » Wed Apr 01, 2009 6:52 pm

The last 5 digits of the S/N for me are QXXXX (obviously, the X's are other digits, but not all numbers). But you are saying that you have a K and then 5 digits (for a total of 6).

Is that what you entered when you registered your scout?

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Second number to Scout

Post by WayneDsr » Wed Apr 01, 2009 6:57 pm

I have not registered my Scout, but, yes, that's what I have,
Kxxxxx
However I have an extra Scout and it's last 5 are are a combo of letters and numbers. So I guess it can be either way.

Wayne

bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: Second number to Scout

Post by bryanlyle » Wed Apr 01, 2009 6:59 pm

Thanks Wayne. I'll give them a call in the AM.

AngelaKendig
Posts: 68
Joined: Mon Jan 12, 2009 5:45 pm
Location: Orange County, CA

Re: Second number to Scout

Post by AngelaKendig » Wed Apr 01, 2009 10:39 pm

I misread a 5 as a 6. Old age doesn't do much for the sight.
The nice thing about not planning is that failure comes as a complete surprise.Image

bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: Second number to Scout

Post by bryanlyle » Thu Apr 02, 2009 9:05 am

I called Ooma support today about this at 1:00pm EST and there was absolutely NO wait time.

They looked at what the hub was seeing and noticed the serial # that the scout was reporting was NOT what was on the box or the bottom of the scout. So, they let me know what it should be and 3 minutes later, it was working beautifully!

Great job Ooma.

The only recommendation I have for the CS folks is to identify yourself when you answer the phone. I've called 3 times and nobody has done that. I always ask though :)

Kudos!

lohertz
Posts: 372
Joined: Fri Mar 06, 2009 8:42 pm
Location: Far West Burbs, Chicago

Re: Second number to Scout

Post by lohertz » Thu Apr 02, 2009 9:16 am

Wow!

Glad CS could help out, things do seem to be improving in that area.

I've noticed there have been more than a few cases of numbers not matching up. Maybe there is a problem with the offshore packaging company?

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