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#5765 by murphy
Wed Apr 01, 2009 5:34 pm
Only the rightmost 5 digits are to be entered. Mine starts with a K followed by 5 digits.
#5766 by bryanlyle
Wed Apr 01, 2009 5:37 pm
Right. The last 5 digits for me starts with a Q and then for digits. I'll have to give them a call, because it's not behaving for me.
#5774 by WayneDsr
Wed Apr 01, 2009 6:43 pm
The last 5 for me are all numbers like Murphys.(K then 5 numbers)
Are you missing a number?

Wayne
#5775 by bryanlyle
Wed Apr 01, 2009 6:52 pm
The last 5 digits of the S/N for me are QXXXX (obviously, the X's are other digits, but not all numbers). But you are saying that you have a K and then 5 digits (for a total of 6).

Is that what you entered when you registered your scout?
#5776 by WayneDsr
Wed Apr 01, 2009 6:57 pm
I have not registered my Scout, but, yes, that's what I have,
Kxxxxx
However I have an extra Scout and it's last 5 are are a combo of letters and numbers. So I guess it can be either way.

Wayne
#5784 by AngelaKendig
Wed Apr 01, 2009 10:39 pm
I misread a 5 as a 6. Old age doesn't do much for the sight.
#5792 by bryanlyle
Thu Apr 02, 2009 9:05 am
I called Ooma support today about this at 1:00pm EST and there was absolutely NO wait time.

They looked at what the hub was seeing and noticed the serial # that the scout was reporting was NOT what was on the box or the bottom of the scout. So, they let me know what it should be and 3 minutes later, it was working beautifully!

Great job Ooma.

The only recommendation I have for the CS folks is to identify yourself when you answer the phone. I've called 3 times and nobody has done that. I always ask though :)

Kudos!
#5794 by lohertz
Thu Apr 02, 2009 9:16 am
Wow!

Glad CS could help out, things do seem to be improving in that area.

I've noticed there have been more than a few cases of numbers not matching up. Maybe there is a problem with the offshore packaging company?

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