New Install-Outgoing calls OK; Incoming calls get "Sorry...

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jebersohl
Posts: 5
Joined: Sun Mar 06, 2011 10:22 am

Re: New Install-Outgoing calls OK; Incoming calls get "Sorry...

Post by jebersohl » Sun Mar 06, 2011 12:30 pm

Thunderbird - I was a Vonage user and ported my Vonage number over to Ooma. When using Vonage, I never had the problems I described in my previous post.

Thanks

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: New Install-Outgoing calls OK; Incoming calls get "Sorry...

Post by thunderbird » Sun Mar 06, 2011 12:54 pm

jebersohl wrote:Thunderbird - I was a Vonage user and ported my Vonage number over to Ooma. When using Vonage, I never had the problems I described in my previous post.

Thanks
Seem like I read that if a phone company where the ported number comes from, doesn't completly clear the number that was ported away from them, from all of their computer/server data banks, that than there will be problems.

You could also call Ooma Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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