I thought it might be a comcast problem so I tried cycling my modem but nothing happened. It was late so I decided to go to bed and see how it was this morning. When I got up I still had no connection to the internet so I called comcast and they said everything looked fine on their end. I connected the modem directly to my computer and was able to make a connection. I then tried powering down my telo and router and cycled them in order but still had nothing. My current connection is modem -> telo -> router -> PC. I played around with the setup and found that taking the telo out of the string gets my computer back on the internet so I was able to access these forums for some trouble shooting ideas.
It looks like the telo is not booting properly because when I restore the power I am only getting the 1 and 2 buttons that are blue, nothing else is cycling when I power up. I tried unplugging and letting it sit for a couple of hours but get the same thing. I also tried just plugging the telo directly to the PC but get nothing there.
One thing I did notice is when the telo is connected directly to to the modem, is that the green and orange lights turn off occasionally. After turning off, the green light will be constant and the orange light will flicker like it is seeing activity then they will both shut off again.
Any help with suggestions of other things I should check or try would be greatly appreciated.
There has been a few Ooma Telos that have behaved in the same manor as your Ooma Telo. I wonder if the latest firmware update has anything to do with it?
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Maybe Ooma Support can see something from their end.
If your Ooma Telo is less than one year old, they should give another one, if they can't wake up your Ooma Telo.
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier
We'll see how far I get with the sales folks tomorrow. I'm a Network Engineer with 15+ yrs experience and have rolled out many VOIP services over the past few years and about the only thing I can figure out (I asked if there was any way I could get console access to see if the Telo was even getting to the bootstrap but no luck. I broke out ye olde packet sniffer and filtered for the Telo MAC and low and behold, I saw the Teleo requesting DHCP and then would reset.... over and over and over again. Does anyone know if these units get updated remotely from Ooma? This looks remarkably like corrupt flash and could have very well been caused by bad/wrong code, interrupted flash process, or something along those lines.
I've been doing the Google thing and have come up with several folks that appear to have the same issue. I don't have the best luck in the world, but being a long-standing customer and the mantra their phone reps chant regarding the importance of customer service, I'm not feeling the love. We'll see if anyone steps up to get this resolved, or even admits to a potential large-scale issue, if that is indeed what this turns out to be.
Yes, they do; and an update was rolled out recently, one that has some nice new features and breaks some older features so that they no longer work. Job security at its best.PsYLenT-G wrote:Does anyone know if these units get updated remotely from Ooma?