Need extra help installing your Ooma Hub or Telo system? Let us know.
#73610 by roonie76
Tue Jan 25, 2011 11:46 am
I just purchased a new Telo and would like to link my two old handsets (less then a year old) but they just keep "Searching". These 2 handsets WERE synced with a different Telo as of yesterday. Is there some kind of reset that I need to do? Please advise ASAP. Thank you
#73611 by ntoy
Tue Jan 25, 2011 11:57 am

Make sure all the telo handsets are powered & docked in their cradles.
Pickup the phone connected to the phone port on the telo
Dial *#*#191
#73613 by murphy
Tue Jan 25, 2011 12:32 pm
Has the "new" Telo had time to update to the latest firmware yet?
#73616 by ntoy
Tue Jan 25, 2011 1:26 pm

Sorry, wasn't thinking it through.

On each of your telo handsets, perform a Telo handset factory reset:

1.Hold down red button until handset goes off(about 3 sec)
2.Press the red power button & before the display lights up to the menu(should be white display), hold down the zero key & left soft key at the same time (left soft key is the button above the green phone key)
3. Handset will be in registration mode & can be re-registered to a new Telo

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