Port Status - not sure if successful???

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CZSteve
Posts: 2
Joined: Wed Nov 17, 2010 6:02 pm

Port Status - not sure if successful???

Post by CZSteve » Wed Nov 17, 2010 6:17 pm

Our single line DSL / phone service was disconnected today (11-17); appears to be as a result of the port request.
My uncertainty is from checking the port status on our Ooma account page; it still shows as step 'Port Initiated' with an estimated complete date of 11-19.

I think I've read where it not uncommon for the port to either occur either ahead or behind schedule, appears were ahead.
Should I already have seen an updated port status on our Ooma account or should I expect an update tomorrow (following business day)?

We're going to re-establish our DSL service tomorrow; just looking to be pro-active to ensure our number port was rec'd by Ooma.
I just submitted a question via Ooma support.

Thanks,
Steve

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Port Status - not sure if successful???

Post by lbmofo » Wed Nov 17, 2010 6:26 pm

Also can confirm with phone company if service is disconnected as result of porting.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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