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- Posts: 2
- Joined: Wed Nov 17, 2010 6:02 pm
Our single line DSL / phone service was disconnected today (11-17); appears to be as a result of the port request.
My uncertainty is from checking the port status on our Ooma account page; it still shows as step 'Port Initiated' with an estimated complete date of 11-19.
I think I've read where it not uncommon for the port to either occur either ahead or behind schedule, appears were ahead.
Should I already have seen an updated port status on our Ooma account or should I expect an update tomorrow (following business day)?
We're going to re-establish our DSL service tomorrow; just looking to be pro-active to ensure our number port was rec'd by Ooma.
I just submitted a question via Ooma support.
- Posts: 9337
- Joined: Sun Mar 14, 2010 7:37 pm
- Location: Greater Seattle
Also can confirm with phone company if service is disconnected as result of porting.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
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