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#110350 by Jasonl88
Wed May 29, 2013 5:39 am
I was on the phone and another customer called in while I was on the line. I got the beep and saw there was another call but I stayed on the original call assuming the second call would go to voicemail. My customer said the phone just continued to ring and voicemail never picked up. Shouldn't a call go to voicemail if I am on the phone and don't take the call?
#110364 by Tuan
Wed May 29, 2013 11:38 am
You can configure voicemail pick up time in Office Manager:

Click on the link above, after logging in, click on Manage, Extensions, base extension 101, voicemail. Make sure "voicemail enabled is checked, then set voicemail pick up time
Extension 101 vm.jpg
Extension 101 vm.jpg (58.57 KiB) Viewed 4252 times
#110370 by Dennis P
Wed May 29, 2013 12:37 pm
Yes, the call will roll to voicemail if you don't pick up. The "voicemail pickup time" applies whether you are on the phone or not, so check your setting. If it is set for too long, callers may hang up before the call goes to voicemail.

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