Holiday Schedule and message

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sfooma
Posts: 2
Joined: Fri May 24, 2013 7:36 am

Holiday Schedule and message

Post by sfooma » Mon May 27, 2013 2:48 pm

Monday, May 27 was set up on calendar as a holiday that our office would be closed.
The Virtual Receptionist gave the "open" message.
Any help would be appreciated.

Tuan
Posts: 97
Joined: Tue Apr 20, 2010 8:37 pm

Re: Holiday Schedule and message

Post by Tuan » Mon May 27, 2013 8:28 pm

Same thing happened to me. I had to change the mon-fri schedule to get the close message. Checking the holiday as either "recurring" or "one time" does not make a difference.

Thanks for reporting this. It sounds like a bug.

Keck
Posts: 1
Joined: Tue May 28, 2013 2:59 pm

Re: Holiday Schedule and message

Post by Keck » Tue May 28, 2013 3:04 pm

I have another holiday on Friday. I will check to see if it works. It did nothing on Memorial Day.

Tuan
Posts: 97
Joined: Tue Apr 20, 2010 8:37 pm

Re: Holiday Schedule and message

Post by Tuan » Wed May 29, 2013 9:21 am

The holiday schedule is currently not working. I just marked today as a holiday and did another test, but still got the open message.

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Dennis P
Ooma Moderator
Posts: 1858
Joined: Fri Apr 25, 2008 9:09 am
Location: Palo Alto, CA
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Re: Holiday Schedule and message

Post by Dennis P » Wed May 29, 2013 12:54 pm

We have found an issue where if you configure your business hours and holidays in a certain order, they will not be processed correctly. We have a fix that will be deployed early next week. In the meantime, please use the business hour schedule to manually implement any holidays you may have.

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