Transfer Call to Another Extension

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Tony
Ooma Moderator
Posts: 254
Joined: Wed Aug 06, 2008 9:20 am

Re: Transfer Call to Another Extension

Post by Tony » Mon Jun 10, 2013 3:24 pm

Hi Cpole,

What phone brand and exact model are you using?

I will call you and convene for a time where I can look in real time in your call transfer tests and corresponding live logs.

gjg3238
Posts: 1
Joined: Wed Jun 12, 2013 1:38 pm

Re: Transfer Call to Another Extension

Post by gjg3238 » Wed Jun 12, 2013 1:40 pm

I'm experiencing the same issue as Cpole. I haven't been able to successfully transfer a call using the blind method (* 1). I can make the attended transfer work. I'm able to call the other extension without any issues.

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Tony
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Joined: Wed Aug 06, 2008 9:20 am

Re: Transfer Call to Another Extension

Post by Tony » Wed Jun 12, 2013 2:03 pm

Hi gjg3238,

I will get in touch with you to look in real time what is the issue.

Tuan
Posts: 97
Joined: Tue Apr 20, 2010 8:37 pm

Re: Transfer Call to Another Extension

Post by Tuan » Wed Jun 12, 2013 2:39 pm

Both Blind Transfer and Attended Transfer has been working for me.

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Tony
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Joined: Wed Aug 06, 2008 9:20 am

Re: Transfer Call to Another Extension

Post by Tony » Fri Jun 14, 2013 1:49 pm

Hi cpole, gjg3238,

I purchased the same phone model as cpole was using. I did not experience any issue.

Invoking the Ooma Office features using star codes, at this time the inter-digit time out between the [*] key press and the next digit key press is 2 seconds.

If the interval between the [*] key press and the next digit is more than 2 seconds, both DTMFs are sent to the other party on the call and is not considered as invoking a feature such as call transfer.

It may be possible that the issue you were experiencing is that you did not dial fast enough star sequences like:

[*][1] 1-step transfer
[*][2]<ext-number> 2-step transfer
[*][3] 3-way conference
[*][8]<ext-number> direct transfer to voicemail

Cpole
Posts: 6
Joined: Thu Jun 06, 2013 4:57 pm

Re: Transfer Call to Another Extension

Post by Cpole » Fri Jun 14, 2013 2:03 pm

Well, I know I wasn't waiting 2 seconds after pressing the "*" key but thanks for the input. Unlike gjg3238 the blind transfer did work half the time. We haven't had time to mess with the phone system this week so will test again next week as we are getting desk phones. Overall, pretty happy with quality of phone calls on Ooma business. Almost abandoned it due to lack of features, but when I read they were coming soon I decided to give it a chance. Actually, AT&T ticked me off once again and reminded me of why I wanted to make this move. Their customer service absolutely sucks, and so far, Ooma customer service is awesome.

I'll report back next week when we have a chance to see if our transfer problem still exists. For the most part we don't use a blind transfer so it is not a big issue for now.

Cpole

LakeHabitat
Posts: 1
Joined: Tue May 12, 2015 7:56 am

Re: Transfer Call to Another Extension

Post by LakeHabitat » Tue May 12, 2015 8:07 am

I am also having the problem with blind transfers. When I press *1, the caller can hear the on-hold music. I press the extension to transfer to, and Ooma says "call transferred." I hang up the phone, and the caller is disconnected.

We can do the announced transfers successfully.

We have a mix of phone handsets, and the behavior is the same on any of them.

Steve Wylie
Program Manager
Habitat for Humanity Lake County
707-994-1100 x104

Tom
Ooma Moderator
Posts: 4342
Joined: Sat Sep 05, 2009 8:07 am

Re: Transfer Call to Another Extension

Post by Tom » Tue May 12, 2015 8:41 am

please try again now

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