Transfer Call to Another Extension

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DIA
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Joined: Wed May 15, 2013 6:59 am

Transfer Call to Another Extension

Post by DIA » Tue May 21, 2013 1:20 pm

I've been playing with transferring calls. If I have a caller on the line and press flash they get put on hold. I can then press *T and I get asked what extension to transfer them to. However, once I input the extension the caller gets put straight into the extensions voice mail. The phone on the extension never rings. Is there something else that needs to be done to transfer a call?
Last edited by DIA on Tue May 21, 2013 4:22 pm, edited 1 time in total.

Tom
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Re: Transfer Call to Another Extension

Post by Tom » Tue May 21, 2013 1:35 pm

Can you call this extension ok from another one of your extensions?

DIA
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Re: Transfer Call to Another Extension

Post by DIA » Tue May 21, 2013 4:24 pm

Tom B, yes, the extension would ring when called from another extension. Of course, now I'm trying to do some more testing and the *T isn't working at all.

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Dennis P
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Re: Transfer Call to Another Extension

Post by Dennis P » Wed May 22, 2013 12:49 pm

DIA wrote:Tom B, yes, the extension would ring when called from another extension. Of course, now I'm trying to do some more testing and the *T isn't working at all.
You mean *1, right? The sequence is:

1. You are talking to the remote party
2. You press *1 and get dialtone
3. Dial the extension
4. You'll hear an announcement saying that the call is transferred

DIA
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Re: Transfer Call to Another Extension

Post by DIA » Wed May 22, 2013 1:49 pm

Thanks Dennis P. I'm not sure where I got the *T from, but that would explain why it didn't work. *1 does work and I am able to transfer calls successfully now.

I'm sure it will change over the next few weeks, but there seems to be a serious shortage of details on how to operate the system currently available. In case it helps anyone else, here are some very basic instructions I put together for the people in our office.

Access voicemail
- Dial your own extension
- Follow prompts

Blind Transfer
- Press *1
- Dial extension number
- Hang up

Attended Transfer
- Put call on hold (Flash)
- Dial extension number
- Wait for extension to answer and tell them who is calling
- Press *2 to complete transfer
- Hang up
Last edited by DIA on Wed May 22, 2013 4:47 pm, edited 1 time in total.

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Dennis P
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Re: Transfer Call to Another Extension

Post by Dennis P » Wed May 22, 2013 2:25 pm

Yes, you are right. We have a bunch of knowledge base articles that will go live soon that should address this documentation gap.

Tuan
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Re: Transfer Call to Another Extension

Post by Tuan » Thu May 23, 2013 11:19 am

Access voicemail
- Dial your own extension
- Follow prompts

Blind Transfer
- Press *1
- Dial extension number
- Hang up

Attended Transfer
- Put call on hold (Flash)
- Dial extension number
- Wait for extension to answer and tell them who is calling
- Press *2 to complete transfer
- Hang up[/quote]

I just confirmed that this works for me. Thanks for the post DIA.

Rf-ny
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Joined: Sat May 18, 2013 7:02 pm

Re: Transfer Call to Another Extension

Post by Rf-ny » Wed Jun 05, 2013 10:46 am

Great Post and exactly what i was looking for... could not get ATTENDED Transfers to work... but i was missing the *2 at the end i guess !
Yes, 100% these are functions that should be covered in manual or online.... as most that use this for business will be needing this...
Thank you all for the posts... very helpful !!
Rf

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Dennis P
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Re: Transfer Call to Another Extension

Post by Dennis P » Wed Jun 05, 2013 12:06 pm

We're working on beefing up documentation for Ooma Office. Articles will appear here:

https://www.ooma.com/app/support/ooma-office

We have an article on call transfers now.

Cpole
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Re: Transfer Call to Another Extension

Post by Cpole » Thu Jun 06, 2013 5:02 pm

Transfer calls is good, when it works. I don't know if it is the phones we are using, or just temperamental new product software, but *1 and *2 transfers seem to work only half the time. When they don't work, the caller hears the "*1" and any other keys pressed. Once it doesn't work, retries on same call never work. The attended transfer (placing call on hold) however seems to work every time so that's our procedure for now.

Any suggestions? What would keep Ooma from recognizing the star key some of the time?

Thanks,

Cpole

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