3 x Panasonic KX-TS880B Integrated Corded Telephone (using Ooma Linx)
1 x Panasonic KX-TG6511B Wireless Handset (connected to the base phone port)
All phones do this, but when I push hold it goes silent (no hold music). However, when I push flash to open a new call, the current call goes into the hold music queue. Is this a bug or these phones are not compatible for hold music for Ooma office? Would be a big disappointment as these phones are highly rated on amazon + doesn't break the bank. So far all of the other features works great besides just hold music.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
To add, even the online feature page states this:
Music on hold
See this post. Bobby B mentions putting a customer on hold by pressing the flash key. I may be that you cannot do it right now, or you may never be able to use the hold button, but for today, based on this post and your personal experience, you need to press flash to put a call on hold.ChadTheDJ wrote:Yes that is correct, I push the hold button on the phone itself. However, Ooma states that Ooma Office is compatible with hold music after talking to the sales rep and tech support. They both state that if you put the phone on hold, you should be hearing hold music and this is a feature for this specific system.
To add, even the online feature page states this:Music on hold
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0
That will be nice to have as I already lost a few calls while putting people on hold using flash. Just for your information.Hello CHAD,
Currently, Music on Hold via your physical "Hold Button" is not supported
Music on hold is only triggered by pressing the flash button.
We are adding * + 0 as a "hold sequence" to trigger Music on Hold as well, but there is no ETA on this feature release
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