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#1438 by voip-ninja
Wed Dec 24, 2008 3:32 pm
This afternoon, upon coming home I noticed that I was hearing a clicking noise from the analog handset connected to my Ooma Hub.

I rebooted the Hub several times and it doesn't seem to be able to register. I am getting the red Ooma light blinking by the network port and lamps for lines 1 and 2 are lit solid.

Is there something going on with the Ooma network at the moment? I am in the Denver suburbs and am experiencing no other network connectivity issues.
#1440 by johnboy
Wed Dec 24, 2008 4:45 pm
And now... blue on Ooma, Ooma dial tone but no ability to dial out. Why are You (ooma) not on top of this. Should WE, your customers, really have to tell you before you tell us.... and look at the times these were posted with no reply from OOMA??? Come on. Me happy for the past 6 months with no glitches. Do just a bit better... please.

John
#1441 by johnboy
Wed Dec 24, 2008 4:47 pm
And now all better, sort of. 30-45 seconds to connect a call. On hold for 5 minutes for tech support. Yuh... whatever... still better than paying Bell.

Have a nice night.
#1442 by johnboy
Wed Dec 24, 2008 4:56 pm
Ohhhh. and now Red Flasharoo again. Call again to tech support has the auto message suggesting I check to see if it's plugged in. How nice. I know it's Christmas eve, but... this is a 24/7 service. Ok, on hold again. Tick tock.
#1444 by jroddublr69
Wed Dec 24, 2008 5:06 pm
Yea, I have the same thing, started about 10 this morning, was up most of the day with no issue, been down since about 6pm. My network is up, just can't get the hub to register. I'm located in western Tennessee.
#1445 by jondc
Wed Dec 24, 2008 5:24 pm
My ooma was working fine but international calling was a lagging a lot so I unplugged it. Now it won't sync back with the network (lights 1 and 2 are on solid).

Perhaps too many people are using the system to call international?

FYi I'm located in Northern Virginia.
#1446 by voip-ninja
Wed Dec 24, 2008 5:45 pm
Number of callers would not be the issue here as we can't even get registered, sounds like their SIP servers that handle registration have crashed or gone offline. Hopefully the issue is not that they've not paid their bills and are being punished by their ISP, etc.

I would expect that Ooma have engineers on call for these sorts of issues, but obviously it's bad timing what with their shoestring budget and the fact that it's a holiday weekend.

Still, this is the type of situation where you wake people up, interrupt their vacation, etc, to get things sorted out.

I've been down now for several hours.

I would recommend that Ooma put a "network status" icon on their home page to alert their customers to situations like this.
Last edited by voip-ninja on Wed Dec 24, 2008 5:46 pm, edited 1 time in total.
#1447 by lch2o
Wed Dec 24, 2008 5:45 pm
Same problem here in Connecticut. The service light is flashing red and the #1 and #2 buttons are solid red.

Let's hope this is a temporary and unique situation.

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