- Bobby B
- Ooma Moderator
- Posts: 1457
- Joined: Mon Feb 18, 2008 8:41 pm
- Location: Palo Alto, CA
Effective August 18th, 2008, we've removed the option for chat support on https://www.ooma.com. This decision was made based on evaluation of the effectiveness of chat support compared to other communication channels. We've decided to refocus our support resources on e-mail and phone support channels. These changes will ensure ooma continues to deliver a high quality of technical assistance to our customers.
If you have any questions or feedback on this change, please don't hesitate to contact us.
ooma Customer Care
I agree. This did not seem to be effective and all support staff were very helpful when I have called. And I miss you all. No reason to call in months. All working VERY well. It seems like most of my issues were startup issues, configuration, individual issues dealing with my particular setup... not very amenable to a 'chat'.
SOooooo happy things are so smooth with you guys. Keep up the good work for all of us. I LOVE not paying a monthly phone bill.
8656227299 wrote:Well, OOMA service is down now - again! Phone service would be fine - if I wasn't getting a busy signal each time I call (from my cell phone)!
same here i dont think their custumer service is all that good
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)
I've called the customer service a few times and all of them were answered within 10 minutes. All of the CSRs I spoke with were professional and at least seemed more than willing to help me.
I'm just happy that Ooma customer support is not outsourced to overseas.
Keep up the good work, Ooma!
frenchcamp49er wrote:The one time I called they answered the form within minutes and solved my problem in about ten, a porting issue. I can only say they did an excellent job.