ooma Support Chat Update

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Bobby B
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ooma Support Chat Update

Post by Bobby B » Mon Aug 18, 2008 7:46 pm

Dear ooma Customers,

Effective August 18th, 2008, we've removed the option for chat support on https://www.ooma.com. This decision was made based on evaluation of the effectiveness of chat support compared to other communication channels. We've decided to refocus our support resources on e-mail and phone support channels. These changes will ensure ooma continues to deliver a high quality of technical assistance to our customers.

If you have any questions or feedback on this change, please don't hesitate to contact us.

Sincerely,
ooma Customer Care
Bobby B

mrdbarnes
Posts: 12
Joined: Sat Aug 30, 2008 4:52 pm

Re: ooma Support Chat Update

Post by mrdbarnes » Tue Sep 02, 2008 8:28 am

Bobby, smart decision. I am certain that a phone support person can easily double the productivity of chat support. It's nice to see Ooma constantly evaluating and making smart changes.

johnboy
Posts: 561
Joined: Tue Apr 29, 2008 4:43 pm

Re: ooma Support Chat Update

Post by johnboy » Tue Sep 02, 2008 11:35 am

Hi Bobby:

I agree. This did not seem to be effective and all support staff were very helpful when I have called. And I miss you all. No reason to call in months. All working VERY well. It seems like most of my issues were startup issues, configuration, individual issues dealing with my particular setup... not very amenable to a 'chat'.

SOooooo happy things are so smooth with you guys. Keep up the good work for all of us. I LOVE not paying a monthly phone bill.

John

8656227299
Posts: 5
Joined: Mon Apr 13, 2009 12:39 pm

Re: ooma Support Chat Update

Post by 8656227299 » Mon Apr 13, 2009 12:45 pm

Well, OOMA service is down now - again! Phone service would be fine - if I wasn't getting a busy signal each time I call (from my cell phone)!

Dale

aaaaaaargh!

nagd1986
Posts: 1
Joined: Mon Apr 13, 2009 1:31 pm

Re: ooma Support Chat Update

Post by nagd1986 » Mon Apr 13, 2009 1:34 pm

8656227299 wrote:Well, OOMA service is down now - again! Phone service would be fine - if I wasn't getting a busy signal each time I call (from my cell phone)!

Dale

aaaaaaargh!

same here i dont think their custumer service is all that good

frenchcamp49er
Posts: 167
Joined: Thu Jan 08, 2009 8:42 pm

Re: ooma Support Chat Update

Post by frenchcamp49er » Sun Apr 19, 2009 8:09 am

The one time I called they answered the form within minutes and solved my problem in about ten, a porting issue. I can only say they did an excellent job.
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)

buzzman
Posts: 87
Joined: Mon Apr 13, 2009 4:04 pm

Re: ooma Support Chat Update

Post by buzzman » Sun Apr 19, 2009 11:21 am

Second that.

I've called the customer service a few times and all of them were answered within 10 minutes. All of the CSRs I spoke with were professional and at least seemed more than willing to help me.

I'm just happy that Ooma customer support is not outsourced to overseas.

Keep up the good work, Ooma!
frenchcamp49er wrote:The one time I called they answered the form within minutes and solved my problem in about ten, a porting issue. I can only say they did an excellent job.

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