ooma Outages - Corrective action plan

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Sneedster
Posts: 3
Joined: Thu Oct 15, 2009 11:52 am

Re: ooma Outages - Corrective action plan

Post by Sneedster » Thu Jan 21, 2010 7:33 pm

My service came back on within minutes (Chicago area)of the flashing red Ooma status... however we had voice mails left in our box and after retrieving and deleting - our Play button is still flashing red indicating that we have messages. We push the play button - 'you have no messages'... what gives? :?:

MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

Re: ooma Outages - Corrective action plan

Post by MikeekiM » Thu Jan 21, 2010 7:35 pm

MikeekiM wrote:Mine has been up since 5:41pm PST... Blue light...able to make and receive calls...

My fingers are crossed that I am "fixed"
It's 7:35pm and I am still up and running... I think things must be fixed now :)
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

Sneedster
Posts: 3
Joined: Thu Oct 15, 2009 11:52 am

Re: ooma Outages - Corrective action plan

Post by Sneedster » Thu Jan 21, 2010 7:38 pm

Nevermind... decided to power down and back up, figuring their reboot didn't work... everything's working normal again :D

georose
Posts: 35
Joined: Tue Mar 10, 2009 1:06 pm

Re: ooma Outages - Corrective action plan

Post by georose » Thu Jan 21, 2010 7:45 pm

Went down again about 4 minutes ago. 11:45 pm EST.

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caseybea
Posts: 196
Joined: Wed Jan 06, 2010 9:52 am

Re: ooma Outages - Corrective action plan

Post by caseybea » Thu Jan 21, 2010 7:45 pm

9:44pm, cst. ooma just reset itself. I don't thjink the outage is QUOTE over.

Milwaukee, WI.
Ooma Hub customer since January 2010
Telo2 upgrade (hub retired) October 2016
Service Level: Core

onan38
Posts: 4
Joined: Thu Dec 03, 2009 1:49 pm

Re: ooma Outages - Corrective action plan

Post by onan38 » Thu Jan 21, 2010 7:49 pm

No,not over yet 10:48pm est Kentucky

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: ooma Outages - Corrective action plan

Post by bw1 » Thu Jan 21, 2010 8:15 pm

dsegel wrote:
amoney wrote:Nah, I would rather they focus on the problem at hand, the status page was updated accordinly.

My Telo appears to be stable now. 9 pm EST, South Florida.
Are you kidding? You think they don't have a single employee that could update all of us who are experiencing problems with a reason and status updates? That's ridiculous. Poor service from Ooma followed by poor handling of the event.
Read much? Do a search for Dennis P. Nevermind, I'll do it for you:
viewtopic.php?f=8&t=6067&p=43013#p43013

Would you like them to hand deliver a notice to you. They've updated the status thread with the information they have and they've sent updates through twitter: http://twitter.com/ooma_status

You can subscribe to either one and have a message delivered to you through email or SMS.

Oh, and btw, my Telo went down again a few minutes ago, so it's still not fixed.

jeff31xx
Posts: 3
Joined: Thu Jan 21, 2010 12:49 pm

Re: ooma Outages - Corrective action plan

Post by jeff31xx » Fri Jan 22, 2010 6:12 am

Service is mostly up, but I'm still seeing a dropping and picking up happen about
every half hour. It's brief, but I think there are still issues. Any else seeing
the same thing? Kansas City.

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stubeeef
Posts: 77
Joined: Thu Dec 31, 2009 1:08 pm

Re: ooma Outages - Corrective action plan

Post by stubeeef » Fri Jan 22, 2010 6:22 am

I think I know why there is such a big problem.
My home number was scheduled to port over today! If it was my port that kicked the system it would make sense-my entire life is like that. I apologize to everyone here that my phone port was the straw that broke the camels back! :D

tiquau
Posts: 1
Joined: Fri Jan 22, 2010 6:20 am

Re: ooma Outages - Corrective action plan

Post by tiquau » Fri Jan 22, 2010 6:22 am

Same here in Austin, TX. System was briefly on/off as of 8:20AM (CST)

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