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#7317 by staffies
Wed Apr 15, 2009 5:20 am
It's 9:18 AM EDT on 4/15 and my OOMA service is not working. It was working yesterday and now it's not. I obviously have internet to post this and I've cycled the power 3 times.

Also when I call customer service and don't get a busy signal I get a Spanish "Ak now" company.
#7323 by tommies
Wed Apr 15, 2009 5:25 am
go to setup.ooma.com/172.27.35.1 to see
if it says ooma core registering please wait

power cycle the whole gig, from modem down will help. It works for me.

Just power cycle the hub will not help, I did tried this. Power the hub down for 10+ min. and come up red.

If it says ooma core connecting please wait, I don't know
#7330 by mcduffeenc
Wed Apr 15, 2009 5:30 am
Out again in North Carolina - tab flashing red, one and two red. Ooma's failure to acknowledge that they are down until everyone already knows it is intolerable. Late window for customer service is ridiculous if they want East Coast customers.
#7336 by ray_c4
Wed Apr 15, 2009 5:40 am
Please bear with OOMA during this outage problem.

I have become attached to OOMA, and would hate to see anything happen to them.

My OOMA calls have always been as clear or clearer than my old land line. The people we call always know, by the phone ring, that is 'us' calling before they even go to the phone.

I've had OOMA for 6 months and I love it. This is the first problem, since installation. I am at the break even point, money wise (residential phone, NO land line). Any service, from this point on is gravy for me.

Best interim solution, the fellow that suggested using Amazon's servers temporarily. He estimated $60 expense for OOMA.

THANKS OOMA

ray
#7339 by BigFrank
Wed Apr 15, 2009 5:44 am
I powered-down my cable modem and the hub for 15 minutes. When turned back on, It was red for about 30 seconds and now blue and have dial tone. For how long - who knows? - Frank

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