Re: ooma Service Status

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staffies
Posts: 1
Joined: Wed Apr 15, 2009 5:17 am

Re: Comments from April 13th 09 Outage

Post by staffies » Wed Apr 15, 2009 5:20 am

It's 9:18 AM EDT on 4/15 and my OOMA service is not working. It was working yesterday and now it's not. I obviously have internet to post this and I've cycled the power 3 times.

Also when I call customer service and don't get a busy signal I get a Spanish "Ak now" company.

frenchcamp49er
Posts: 167
Joined: Thu Jan 08, 2009 8:42 pm

Re: Comments from April 13th 09 Outage

Post by frenchcamp49er » Wed Apr 15, 2009 5:24 am

I'm back on
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)

tommies
Posts: 862
Joined: Sun Mar 01, 2009 8:10 pm
Location: Atlanta

Re: Comments from April 13th 09 Outage

Post by tommies » Wed Apr 15, 2009 5:25 am

go to setup.ooma.com/172.27.35.1 to see
if it says ooma core registering please wait

power cycle the whole gig, from modem down will help. It works for me.

Just power cycle the hub will not help, I did tried this. Power the hub down for 10+ min. and come up red.

If it says ooma core connecting please wait, I don't know
tommies

jslee
Posts: 1
Joined: Sun Apr 12, 2009 5:45 am

Re: Comments from April 13th 09 Outage

Post by jslee » Wed Apr 15, 2009 5:27 am

I was out again this morning, but am back up again now. I'm skeptical. I've contacted Amazon to return my unit.

mcduffeenc
Posts: 1
Joined: Wed Apr 15, 2009 5:23 am

Re: Comments from April 13th 09 Outage

Post by mcduffeenc » Wed Apr 15, 2009 5:30 am

Out again in North Carolina - tab flashing red, one and two red. Ooma's failure to acknowledge that they are down until everyone already knows it is intolerable. Late window for customer service is ridiculous if they want East Coast customers.

unit321
Posts: 20
Joined: Tue Feb 24, 2009 8:09 am

Re: Comments from April 13th 09 Outage

Post by unit321 » Wed Apr 15, 2009 5:33 am

Just had 3 minutes of blue, now back to red. Ugh.

traveler
Posts: 19
Joined: Thu Mar 12, 2009 11:26 am

Re: Comments from April 13th 09 Outage

Post by traveler » Wed Apr 15, 2009 5:35 am

out again in Oly. Wa.

ray_c4
Posts: 1
Joined: Wed Apr 15, 2009 5:14 am

Re: Comments from April 13th 09 Outage

Post by ray_c4 » Wed Apr 15, 2009 5:40 am

Please bear with OOMA during this outage problem.

I have become attached to OOMA, and would hate to see anything happen to them.

My OOMA calls have always been as clear or clearer than my old land line. The people we call always know, by the phone ring, that is 'us' calling before they even go to the phone.

I've had OOMA for 6 months and I love it. This is the first problem, since installation. I am at the break even point, money wise (residential phone, NO land line). Any service, from this point on is gravy for me.

Best interim solution, the fellow that suggested using Amazon's servers temporarily. He estimated $60 expense for OOMA.

THANKS OOMA

ray

BigFrank
Posts: 8
Joined: Wed Jan 21, 2009 10:10 am

Re: Comments from April 13th 09 Outage

Post by BigFrank » Wed Apr 15, 2009 5:44 am

I powered-down my cable modem and the hub for 15 minutes. When turned back on, It was red for about 30 seconds and now blue and have dial tone. For how long - who knows? - Frank

mlnj
Posts: 1
Joined: Wed Apr 15, 2009 5:41 am

Re: Comments from April 13th 09 Outage

Post by mlnj » Wed Apr 15, 2009 5:49 am

It appears ooma is down yet again today.
I thought this was fixed yesterday!
What's the excuse today?

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