Re: ooma Service Status

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oomg
Posts: 593
Joined: Fri Feb 20, 2009 3:59 am
Location: SoCal -- L.A.

Re: ooma Service Status

Post by oomg » Tue Apr 14, 2009 8:51 pm

Mr AMoomavision wrote:I'm in the the So Ca area with no service for two days as well
Any info on this area??
O.K. I'm also in SoCal... in the hills near Angeles Crest. I have AT&T DSL. My system was down for a few hours and automatically rebooted when service was restored. Everythng seems to be working fine. Based on a few other comments I have seen, others here in SoCal are also working.

Tell us more about your system and connections. There are some very sharp people here who just may be able to help resolve the problem.

oomg
oomg -- Voice Over Internet Person

I've learned a lot here... two months ago I didn't even know how to spell VOIP and now I are one.

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Dennis P
Ooma Moderator
Posts: 1858
Joined: Fri Apr 25, 2008 9:09 am
Location: Palo Alto, CA
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Re: Comments from April 13th 09 Outage

Post by Dennis P » Tue Apr 14, 2009 10:14 pm

The first thing to do is eliminate the wiring as a variable. If you can, please relocate the Scout so that it is adjacent to the Hub and use a short phone cable to connect the WALL port of the Hub (you may need to use a splitter if you have a phone line plugged into the Hub) to the WALL port of the Scout. If the Scout doesn't come up in that scenario, then there is possibly a hardware problem with the Hub or the Scout, or both.
DeadEyeDave wrote:Thanks Murphy but I already did that. All wiring is exactly as it was when the Scout was working. Any other ideas?

chunk73
Posts: 26
Joined: Mon Jan 12, 2009 8:34 am

Re: Comments from April 13th 09 Outage

Post by chunk73 » Wed Apr 15, 2009 2:26 am

Down again this Wednesday morning in Fairfield, CT. I hope Monday doesnt repeat itself today.

eibook
Posts: 6
Joined: Mon Mar 16, 2009 7:52 am

Re: Comments from April 13th 09 Outage

Post by eibook » Wed Apr 15, 2009 2:35 am

Down in Buffalo, NY as well.

daet
Posts: 359
Joined: Sat Apr 11, 2009 5:21 am
Location: Metairie, LA

Re: Comments from April 13th 09 Outage

Post by daet » Wed Apr 15, 2009 2:36 am

I can confirm that service is down in New Orleans, CT as of 5:30 AM on April 15. Repeat of Monday?
chunk73 wrote:Down again this Wednesday morning in Fairfield, CT. I hope Monday doesnt repeat itself today.
Ooma customer since April 2009
Ooma equipment: Hub ; Telo + 4 handsets
Ooma service: Annual Premier subscription

yuetan
Posts: 4
Joined: Mon Mar 30, 2009 5:07 am

Re: Comments from April 13th 09 Outage

Post by yuetan » Wed Apr 15, 2009 2:38 am

Down again mid-Hudson area, NY again 6:37 am. I did power-cycled and it doesn't work.

frenchcamp49er
Posts: 167
Joined: Thu Jan 08, 2009 8:42 pm

Re: Comments from April 13th 09 Outage

Post by frenchcamp49er » Wed Apr 15, 2009 2:39 am

Flashing red with 1 & 2 buttons lit up in CA.
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)

vegasbartender
Posts: 1
Joined: Wed Apr 15, 2009 2:44 am

Re: Comments from April 13th 09 Outage

Post by vegasbartender » Wed Apr 15, 2009 2:46 am

frenchcamp49er wrote:Flashing red with 1 & 2 buttons lit up in CA.

Same here in Las Vegas NV.

sanityvortex
Posts: 1
Joined: Wed Apr 15, 2009 2:45 am

4/15/09 6:30est service is down again!

Post by sanityvortex » Wed Apr 15, 2009 2:47 am

APRIL 15TH SERVICE IS DOWN AGAIN. SINCE 6:30AM EST IN FL.

Attempted several reboots.

poyfather
Posts: 1
Joined: Wed Apr 15, 2009 2:47 am

Re: Comments from April 13th 09 Outage

Post by poyfather » Wed Apr 15, 2009 2:48 am

same here as well in Austin, TX.

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