Re: ooma Service Status

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WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: ooma Service Status

Post by WayneDsr » Tue Apr 14, 2009 10:15 am

Great!

Wayne

billsingh
Posts: 6
Joined: Mon Apr 13, 2009 5:46 pm

Re: ooma Service Status

Post by billsingh » Tue Apr 14, 2009 10:22 am

Thanks Dennis and all of you who are contributing to resolve the problems of some of us are having.

Mine working fine now...after down for about 24 hours

Thanks to all.

blacknumberone
Posts: 8
Joined: Tue Apr 14, 2009 11:46 am

Re: ooma Service Status

Post by blacknumberone » Tue Apr 14, 2009 11:50 am

mspitz081387 wrote:nvm, i got it working. thanks alot
What did you do Ms. Pitz??

I'm also in NorCal with no service for 4 days...

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Dennis P
Ooma Moderator
Posts: 1858
Joined: Fri Apr 25, 2008 9:09 am
Location: Palo Alto, CA
Contact:

Re: ooma Service Status

Post by Dennis P » Tue Apr 14, 2009 2:01 pm

It appears that your box dropped off the face of the earth on April 9th. I assume it is still plugged into your network. Are there any lights lit up on the box? If so, which ones? And can you describe your setup a little more?
blacknumberone wrote:
mspitz081387 wrote:nvm, i got it working. thanks alot
What did you do Ms. Pitz??

I'm also in NorCal with no service for 4 days...

Mr AMoomavision
Posts: 2
Joined: Tue Apr 14, 2009 4:14 pm

Re: Comments from April 13th 09 Outage

Post by Mr AMoomavision » Tue Apr 14, 2009 4:50 pm

In So Cal with with solid 1 & 2 red lights on
No Service yet
Is So Cal still in an outage?

DeadEyeDave
Posts: 4
Joined: Tue Apr 14, 2009 6:00 pm

Re: Comments from April 13th 09 Outage

Post by DeadEyeDave » Tue Apr 14, 2009 6:04 pm

My ooma hub came back on fine, but my ooma Scout is stilll hung up. I unplug and wait, then plug power back in, it goes thru some of the startup blink but stops when bottom row is all steady red. ooma tab is on steady red too. Can't seem to get it working again. Anybody else know how to fix this? Customer support won't answer phone or email.

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Comments from April 13th 09 Outage

Post by murphy » Tue Apr 14, 2009 6:08 pm

According to page 40 of the User Guide that means the scout is unable to connect to the hub. Check your wiring.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

DeadEyeDave
Posts: 4
Joined: Tue Apr 14, 2009 6:00 pm

Re: Comments from April 13th 09 Outage

Post by DeadEyeDave » Tue Apr 14, 2009 6:11 pm

Thanks Murphy but I already did that. All wiring is exactly as it was when the Scout was working. Any other ideas?

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Comments from April 13th 09 Outage

Post by murphy » Tue Apr 14, 2009 6:22 pm

Sit the scout next to the hub and connect the wall jack of the scout to the wall jack of the hub. Do not connect the wall jacks anywhere else.
If the scout turns blue, the scout is fine and you have a wiring error of some sort in your previous connection. If the scout stays red, you probably have a defective scout.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Mr AMoomavision
Posts: 2
Joined: Tue Apr 14, 2009 4:14 pm

Re: ooma Service Status

Post by Mr AMoomavision » Tue Apr 14, 2009 6:50 pm

Dennis P wrote:It appears that your box dropped off the face of the earth on April 9th. I assume it is still plugged into your network. Are there any lights lit up on the box? If so, which ones? And can you describe your setup a little more?
blacknumberone wrote:
mspitz081387 wrote:nvm, i got it working. thanks alot
What did you do Ms. Pitz??

I'm also in NorCal with no service for 4 days...
I'm in the the So Ca area with no service for two days as well
Any info on this area??

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