Ooma and Vonage are among some of the most popular VoIP home phone service choices with customers. To help you choose between Ooma and Vonage, let’s compare pricing, features, contract terms, service reliability and customer service provided by each of these companies.
Pricing is likely one of the major factors in choosing your home VoIP provider. Here’s a breakdown of plans and pricing between Ooma and Vonage.
Estimated Vonage Cost:
Estimated Ooma Cost:
While Vonage offers cheap short-term costs, Ooma has been found to be a more affordable option in the long run.
Both services offer free activation and and unlimited domestic calling. The biggest upfront cost with Ooma is the one-time purchase of the Ooma Telo base station, which retails for $99.99 and can sometimes be found for even less. This device also works with existing phones as well as Ooma phones like the HD3 Handset.
To learn more about Ooma’s pricing, click here.
With Basic Service Ooma customers get all of the features you would expect, such as voicemail, caller-ID and reliable 911 services – for free. Ooma’s Premier plan comes with additional features like three-way calling, voicemail forwarding and transferring an existing number. Ooma also has a mobile app for Apple and Android users that allows you to receive calls and messages on-the-go.
Vonage comes equipped with a number of popular features like being able to receive home calls on your smartphone, selective call blocking, call forwarding, a dedicated fax line, and the option to secure a toll-free number. There is also Voicemail Plus, which allows you listen to your voicemails on any phone or have audio files sent to your email inbox.
However, unlike many of its competitors, Ooma has competitive features like the power to block telemarketers and robocalls, and the ability to connect to many smart home products and services. You can make phone calls through Amazon Alexa, and be able to dial your local 911 dispatcher even if you are not at home.
The reviews are in, and customers have been impressed by Ooma’s call quality, cost and customer service. PCMag has ranked Ooma as an Editor’s Choice, largely because of the user-friendly web interface, clear voice quality and low cost.
Ooma is also one of the few home VoIP solutions that offers 24/7 chat support and phone support from 9 am to 9 pm on Mondays-Fridays and from noon to 9pm on weekends. Vonage, in comparison, offers DIY troubleshooting emails and limited customer support.
When going against each other head to head, Ooma also bested Vonage in ease of ordering, ease of setup, features, reliability, sound quality, customer service, and value for the money. In conclusion, while both Vonage and Ooma are leading residential and business VoIP providers, the way that they approach service is different. While Ooma may require you to purchase hardware upfront, such as the Ooma Telo, the HD3 handset or wireless adapters, the fact of the matter is that in the end, Ooma is still the clear winner in terms of service, features and value in the long run.
To see more of Ooma’s features, pricing and service, visit our home page.
Based on 2,284 reviews
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