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Ooma vs. Vonage

Ooma and Vonage are among some of the most popular VoIP home phone service choices with customers. To help you choose between Ooma and Vonage, let’s compare pricing, features, contract terms, service reliability and customer service provided by each of these companies.

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*You only pay monthly taxes and fees. Check here.

Plans and Pricing

Pricing is likely one of the major factors in choosing your home VoIP provider. Here’s a breakdown of plans and pricing between Ooma and Vonage.


Estimated Vonage Cost:

Estimated Ooma Cost:

While Vonage offers cheap short-term costs, Ooma has been found to be a more affordable option in the long run.


Both services offer free activation and and unlimited domestic calling. The biggest upfront cost with Ooma is the one-time purchase of the Ooma Telo base station, which retails for $99.99 and can sometimes be found for even less. This device also works with existing phones as well as Ooma phones like the HD3 Handset.

To learn more about Ooma’s pricing, click here.


With Basic Service Ooma customers get all of the features you would expect, such as voicemail, caller-ID and reliable 911 services – for free. Ooma’s Premier plan comes with additional features like three-way calling, voicemail forwarding and transferring an existing number. Ooma also has a mobile app for Apple and Android users that allows you to receive calls and messages on-the-go.

Vonage comes equipped with a number of popular features like being able to receive home calls on your smartphone, selective call blocking, call forwarding, a dedicated fax line, and the option to secure a toll-free number. There is also Voicemail Plus, which allows you listen to your voicemails on any phone or have audio files sent to your email inbox.

However, unlike many of its competitors, Ooma has competitive features like the power to block telemarketers and robocalls, and the ability to connect to many smart home products and services. You can make phone calls through Amazon Alexa, and be able to dial your local 911 dispatcher even if you are not at home.

Customer Service and Quality

The reviews are in, and customers have been impressed by Ooma’s call quality, cost and customer service. PCMag has ranked Ooma as an Editor’s Choice, largely because of the user-friendly web interface, clear voice quality and low cost.

Ooma is also one of the few home VoIP solutions that offers 24/7 chat support and phone support from 9 am to 9 pm on Mondays-Fridays and from noon to 9pm on weekends. Vonage, in comparison, offers DIY troubleshooting emails and limited customer support.

When going against each other head to head, Ooma also bested Vonage in ease of ordering, ease of setup, features, reliability, sound quality, customer service, and value for the money. In conclusion, while both Vonage and Ooma are leading residential and business VoIP providers, the way that they approach service is different. While Ooma may require you to purchase hardware upfront, such as the Ooma Telo, the HD3 handset or wireless adapters, the fact of the matter is that in the end, Ooma is still the clear winner in terms of service, features and value in the long run.

To see more of Ooma’s features, pricing and service, visit our home page.

Telo Pro in white.

Ooma Telo White

The original Ooma Telo is hardwired to your internet router. So if you can locate your Ooma Telo close to your router, this is the one for you.
Phone service – $0.00/mo*
Ooma Telo White –

Shipping – Free


*Pay monthly taxes and fees. Check here.

Telo-Air home phone.

Ooma Telo™ Air

Go wireless with Ooma Telo Air. This model has all the features of Ooma Telo but connects through your WiFi, so you can display it anywhere within range without wires getting in the way.
Phone service – $0.00/mo*
Ooma Telo Air –

Shipping – Free


*Pay monthly taxes and fees. Check here.

Ooma Telo 4G

Ooma Telo 4G

Get home phone service wirelessly with a high-speed 4G LTE connection. Perfect for homes without internet, or use as a backup in the event of an outage.
Phone service – $0.00/mo*
Ooma Telo 4G –

Shipping – Free


*Pay monthly taxes and fees. Check here.

Check out our customer reviews:

Based on 1,908 reviews

Miranda Flood
Oct 08, 2019

Customer service is impeccable. Clear and quality calls. Ooma has every feature that I had ...

Chuck S
Sep 20, 2019

I've had Ooma for about 5 years and love it. I have 6 or 7 friends that have converted to ...

Sep 18, 2019

Very easy to setup and use. The porting of my home phone number took only 2 weeks and ...

Slainte Mhaith
Sep 05, 2019

I've had my Telo for almost a month. After two weeks, decided to port my phone from a ...

Steven Baker
Sep 05, 2019

I wasn't sure what to expect, but I took the plunge to stop spending so much on a home ...

Brian Park
Aug 21, 2019

Love this thing. Owner since 2009. Never had issue with device, still the original one. 10 ...

Willliam Swartz
Aug 21, 2019

After some problems transferring my number, (DSL internet) everything worked out. My ...

Sandra Maxwell
Jul 22, 2019

Perfect home phone solution. We reduced our home phone from $65 to $10 a month. I love the ...

Jason Hurowitz
Jul 22, 2019

Looking for ways to save money a coworker told me about this. I looked into it and had ...

Roderick Williams
Jul 22, 2019

Ooma is very reasonable in cost and very easy to setup. I just follow the instructions ...