Ooma Telo device - top view.

Ooma vs. Vonage

Ooma and Vonage are among some of the most popular VoIP home phone service choices with customers. To help you choose between Ooma and Vonage, let’s compare pricing, features, contract terms, service reliability and customer service provided by each of these companies.

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Plans and Pricing

Pricing is likely one of the major factors in choosing your home VoIP provider. Here’s a breakdown of plans and pricing between Ooma and Vonage.


Estimated Vonage Cost:

Estimated Ooma Cost:

While Vonage offers cheap short-term costs, Ooma has been found to be a more affordable option in the long run.


Both services offer free activation and and unlimited domestic calling. The biggest upfront cost with Ooma is the one-time purchase of the Ooma Telo base station, which retails for $99.99 and can sometimes be found for even less. This device also works with existing phones as well as Ooma phones like the HD3 Handset.

To learn more about Ooma’s pricing, click here.


With Basic Service Ooma customers get all of the features you would expect, such as voicemail, caller-ID and reliable 911 services – for free. Ooma’s Premier plan comes with additional features like three-way calling, voicemail forwarding and transferring an existing number. Ooma also has a mobile app for Apple and Android users that allows you to receive calls and messages on-the-go.

Vonage comes equipped with a number of popular features like being able to receive home calls on your smartphone, selective call blocking, call forwarding, a dedicated fax line, and the option to secure a toll-free number. There is also Voicemail Plus, which allows you listen to your voicemails on any phone or have audio files sent to your email inbox.

However, unlike many of its competitors, Ooma has competitive features like the power to block telemarketers and robocalls, and the ability to connect to many smart home products and services. You can make phone calls through Amazon Alexa, and be able to dial your local 911 dispatcher even if you are not at home.

Customer Service and Quality

The reviews are in, and customers have been impressed by Ooma’s call quality, cost and customer service. PCMag has ranked Ooma as an Editor’s Choice, largely because of the user-friendly web interface, clear voice quality and low cost.

Ooma is also one of the few home VoIP solutions that offers 24/7 chat support and phone support from 9 am to 9 pm on Mondays-Fridays and from noon to 9pm on weekends. Vonage, in comparison, offers DIY troubleshooting emails and limited customer support.

When going against each other head to head, Ooma also bested Vonage in ease of ordering, ease of setup, features, reliability, sound quality, customer service, and value for the money. In conclusion, while both Vonage and Ooma are leading residential and business VoIP providers, the way that they approach service is different. While Ooma may require you to purchase hardware upfront, such as the Ooma Telo, the HD3 handset or wireless adapters, the fact of the matter is that in the end, Ooma is still the clear winner in terms of service, features and value in the long run.

To see more of Ooma’s features, pricing and service, visit our home page.

Telo Pro in black.

Ooma Telo

The original Ooma Telo is hardwired to your internet router. So if you can locate your Ooma Telo close to your router, this is the one for you.
Phone service – $0.00/mo*
Ooma Telo –

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*Pay monthly taxes and fees. Check here.

Telo-Air home phone.

Ooma Telo™ Air

Go wireless with Ooma Telo Air. This model has all the features of Ooma Telo but connects through your WiFi, so you can display it anywhere within range without wires getting in the way.
Phone service – $0.00/mo*
Ooma Telo Air –

Shipping – Free


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Ooma Telo 4G

Ooma Telo 4G

Get home phone service wirelessly with a high-speed 4G LTE connection. Perfect for homes without internet, or use as a backup in the event of an outage.
Ooma Telo 4G –

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Check out our customer reviews:

Based on 1,972 reviews

Dec 09, 2019

I heard about Ooma at a presentation on cutting the cord. The presenter was very positive ...

Dec 05, 2019

I normally do not write reviews but when Roy from Ooma reached out, I had to respond. ...

Dec 03, 2019

I like the Ooma home phone system, however I understand it uses the Sprint towers and that ...

Robert Jones
Nov 11, 2019

So for the cost of a Ooma VOIP device I was able to begin the process of removing myself ...

Simon C.
Oct 23, 2019

Obviously, Ooma represent a huge discount over the price of a regular landline and it's ...

Miranda Flood
Oct 08, 2019

Customer service is impeccable. Clear and quality calls. Ooma has every feature that I had ...

Chuck S
Sep 20, 2019

I've had Ooma for about 5 years and love it. I have 6 or 7 friends that have converted to ...

Sep 18, 2019

Very easy to setup and use. The porting of my home phone number took only 2 weeks and ...

James Begg Jr
Sep 06, 2019

I've had my Ooma for a month and have experienced no issues. It was extremely easy to set ...

Slainte Mhaith
Sep 05, 2019

I've had my Telo for almost a month. After two weeks, decided to port my phone from a ...