Sorry to see you go but your internet setup evidently can not support VoIP;
You assume it is my internet setup. You must be a message board troll paid by Ooma to try to mitigate negative reviews.
But half-baked, un-informed assumptions doesn't really help people. If Ooma really wanted to help people, they wouldn't pay people like you.
I was an Ooma customer for over a year, and I'll let you know some other great reasons why NO ONE should use an Ooma Telco in this post.
But let me inform you about my internet setup. I was on with ooma tech support (using my cell phone . . . ironically) for several hours, and Ooma tech support couldn't make my Ooma Telco work. I got to the highest level of tech support available from Ooma. Hardware. Cheap, Chinese made hardware, is the reason Ooma failed for me . . . NOT MY INTERNET setup.
Secondly, even it was my internet setup, Ooma tech support didn't admit it. But that is an interesting and scary thought . . . the Ooma telco box is not compatible with a number of Internet services . . . I was on both Time Warner and Charter.
I'm not sure what is worse . . . that the Ooma Telco box became useless after 3 months, or that Ooma Corporate isn't forthright enough to let its users know if cable companies like Time Warner, Charter, Comcast and others will NOT allow an Ooma Telco unit to work over their systems.
Whatever, the Ooma Telco unit is a FAIL.
At the end of the day the Cable Triple play is a much, much better solution for me, and I'm sure for most other as well. Something old and reliable.
The bright and shiny Ooma Fails on so many fronts . . . here are just a few of them:
* The Cable company will send someone out to fix my phone system, if it goes out. Ooma won't. With Ooma, you are DIY.
* I don't pay for my telephone adaptor from the Cable company. The cable company gives that to me for free. Ooma's Telco adapter is cheaply made in China. And didn't last me one year. That is about $15 a month for a box that didn't even work the full year.
* Internet service alone is more expensive then Internet bundled with other services like Telco and TV. Ooma doesn't save me money when I have to pay more for Internet alone. In fact, Ooma is more expensive when you factor all the costs together.
* In an emergency, If my Internet ever goes out, my Ooma service goes out. But if my internet goes out, the Cable company's Telco system does NOT go out. In the case of a medical emergency or a natural disaster, my chances of communicating go up when I don't have an Ooma system that relies on my Internet system.
* The Ooma Telco unit might be incompatible with your current Internet provider. Ooma doesn't seem to make that information available and my cable internet provider won't admit. But do you really want to chance having you phone system go out willy nilly and no tell you why and have no one able to fix it for you . . . .
I can go on and on why the Ooma should NOT be anyone's choice for an phone system, I just hope that my post will save others from the inconvenience of the unreliable disaster that can await them if they dive into this DIY phone alternative.
Bottomline is that Ooma telco is a FAIL. Some shiny new things tarnish after just a few months. My advice . . . don't get caught up in the glitter . . . I've been in technology for more than 30 years. I've seen lots of stuff come and go. Ooma should definitely go.
After my year-long experience, I hope this review helps others, please let me know.